Invoiced 3 times for Photoshop!!!

New Here ,
Feb 01, 2022 Feb 01, 2022

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I have already paid my subscription for PS on the 31:st of Jan 2022!!  so why do they ask 3 times to pay yet again??...whats going on?

I'm an AD working on design and really havent got the time for all this!

 

Anybody else with this issue?

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Adobe Community Professional ,
Feb 01, 2022 Feb 01, 2022

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Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

 

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LEGEND ,
Feb 01, 2022 Feb 01, 2022

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You say that Adobe "asked" you to pay again. But they don't do that, even if you don't pay. I think someone is trying to scam you. I have heard of this scam.

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Explorer ,
Feb 02, 2022 Feb 02, 2022

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The trouble is that when writing to adobe all you get is a "virtuell-assistant"  and its impossible to have a chat with

some out of space being!!

Its impossible to actually get in touch with Adobe and explain anything! very bad!

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LEGEND ,
Feb 02, 2022 Feb 02, 2022

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If you connect to the chat and the automated virtual assistant cannot help, type AGENT

(just that word) which says you need help from a human.

No, I don't know how anyone would guess.

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Adobe Community Professional ,
Feb 02, 2022 Feb 02, 2022

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You can also call. Search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Feb 01, 2022 Feb 01, 2022

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Check your account online to ensure your account is what you think it is.

https://account.adobe.com/plans

 

Adobe does not do business by email because it's not secure.  Email imposters may try to scam you.

 

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Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
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3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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