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Is mail@mail.adobe.com Amazon Gift Card Survey real?

New Here ,
Jun 18, 2025 Jun 18, 2025

I recieved an email from mail@mail.adobe.com today on my business email. My company does have Adobe creative cloud and I do get a fair amount of emails from Adobe. The one I recieved today offered a chance to win a $1000, $500, or $100 gift card for participating in a survey, run by Bond Brand Loyalty. The email looked legit and the survey did as well. At the end it even asked if I'd be interested in the Adobe Advisory Committee, saying that I could get paid up to $125 for participating in a virtual meeting to discuss the community further. The only personal information I entered was my age, name and email address. Was this legitimately sent and run by Adobe? If not, am I screwed? 

 

Picture of email included below.

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correct answers 1 Correct answer

Adobe Employee , Jun 18, 2025 Jun 18, 2025

Hi @Roman_720,

 

I have checked with the team, and I can confirm that the email is legitimate. Adobe conducts customer surveys in partnership with Bond Brand Loyalty, and this communication is part of that initiative.

Hope this helps.
Regards,

^AN

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Community Expert ,
Jun 18, 2025 Jun 18, 2025

sounds legitimate. and while legitimate emails can be copy/sent by scammers, see

 

https://community.adobe.com/t5/account-payment-plan-discussions/i-received-this-email-from-adobe-ask...

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Adobe Employee ,
Jun 18, 2025 Jun 18, 2025

Hi @Roman_720,

 

Thank you for reaching out. I'm currently looking into this and will get back to you shortly with an update.

Regards,

^AN

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Adobe Employee ,
Jun 18, 2025 Jun 18, 2025

Hi @Roman_720,

 

I have checked with the team, and I can confirm that the email is legitimate. Adobe conducts customer surveys in partnership with Bond Brand Loyalty, and this communication is part of that initiative.

Hope this helps.
Regards,

^AN

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New Here ,
Jun 18, 2025 Jun 18, 2025

Thank you! I appreciate how quickly this was resolved.

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Adobe Employee ,
Jun 18, 2025 Jun 18, 2025

Glad it helped. Let us know if you need further assistance in the future. 

Regards,
^AN

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Participant ,
Jul 16, 2025 Jul 16, 2025

Adobe Advisory Community <AdobeResearch@mails.bondbl.com>  Can you confirm the free gear is a real thing. 

This one’s on us!

As a thank you for your ongoing loyalty as a Creative Cloud member, click the link below and select a gift of your choosing. It’s a small token of appreciation for the creativity you bring to the community. 

Must be redeemed within 7 days. Use this email address and then they give me a code to put in thanks so much!


Samantha Fury Creating Characters you can love!
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Adobe Employee ,
Jul 16, 2025 Jul 16, 2025

Thanks for reaching out. I'll get it verified and share the update with you soon.

^Shivangi

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Adobe Employee ,
Jul 16, 2025 Jul 16, 2025

I got it verified and yes this email is legitimate. 

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Participant ,
Jul 16, 2025 Jul 16, 2025

Thank you I ordered the pen set very cool of adobe to do this!!

Thanks

Samantha Fury Creating Characters you can love!
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Adobe Employee ,
Jul 16, 2025 Jul 16, 2025
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You're welcome. I'm glad you appreciate the gesture.


^Shivangi

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