Is there any possibility to cancel my subscription?

[Lina Vecher]

I am a customer from Russia.

Adobe refuses to sell me a subscription for the next month and at the same time bombards me with messages that I have to pay for a subscription.

I want to cancel my subscription because I don't have any other cards besides Russian ones. Chat with employees does not open on any links. Getting to people in this company is simply impossible.

I am extremely upset by this situation. If you refuse to accept my payment information, please cancel my subscription, what's th problem?

[Shivangi_Gupta · Accepted solution]

Hi Lina,

We're extremely sorry for the trouble and confusion. We'd advice you to have a one on one conversation with our support team regarding this matter here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

[Lina Vecher]

Chat link is not opening.

I see only this indo and no chat in here:

And every link "get help from real people" leads to this page and ther is no chat too.

[Manan Joshi · Accepted solution]

Use the link given below, it will automatically open up the chat window. Make sure you have ad/script blockers disabled and also see if you have any firewall, disable it as well if the other stuff does not resolve the problem. Changing browser/network/machine might also help sometimes.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[LinSims]

And if you still can't get the chat to work, there should be a phone number you can call.

See here: 

https://helpx.adobe.com/contact/phone.html

[Lina Vecher]

Thanks,

it turned out that the problem was in the browser.

Firefox doesn't open a chat window, everything worked out through Chrome.