It does not allow you to Premiere Pro in Turkey

[hacer_8315]

i am from turkey. Transactions do not go to the bank. And when you contact support they say contact your bank. My father works in the bank and no transactions come to the bank. I also tried this process on another computer and with someone else's cards. 6 of us wanted to buy it but we can't, we all experienced the same problem.  Support does not help in this regard and there is no transaction made to the bank. Why people in turkey cannot buy premiere pro ?

[hacer_8315]

[Deniyorum]

Ben de aynı durumu Adobe Firefly için yaşıyorum. Creative Cloud satın alırken herhangi bir problem yaşamadım ancak Adobe Firefly'ı satın alırken büyük ihtimalle Türkiye olması sebebiyle alışverişe izin vermiyor.

[Kanikas]

Hi Deniyorum,

I understand that you were unable to purchase the subscription, however, you were then able to do so. I see that you have an active Creative Cloud all apps plan under the same ID as with this community. Let us know if there is anything else we can help you with.

Thanks

^KS

[Deniyorum]

I want to place an order Adobe Firefly Standart Plan. I called my bank. They said to me there is no transaction in my account. Could Adobe restrict transaction?

[Kanikas]

While I understand there might be an issue with the purchase, however, Adobe Firefly is also a part of the All apps plan that you have purchased.

^KS

[Deniyorum]

But Adobe Firefly Standart plan and Creative Cloud Adobe Firefly doesn't have the same advantage. Adobe Firefly standar has unlimited image  generation. Bu CC Adobe Firefly has limited generations depend on my creative credits.

[kglad]

@Deniyorum 

please don't start duplicate threads.

[hacer_8315]

NO i don't have creative cloud plan

i'm still trying to buy

[Jeffrey_A_Wright]

Hacer, sorry for any confusion, have you used a tried using credit card offered by another bank?

Did you contact the bank themselves, or your father to confirm that the card you are using allows online transactions from Adobe? ^JW

[tahatakma]

Please stop asking different method of payment. Just please.

YES. We have tried at least 4 different method of payment. 4 different debit and/or credit cards. We have tried on PC and ipad. We have tried on Chrome, Opera, Safari. 4x2x3=24. We have tried 24 possibilites but Adobe doesn't ACCEPT PAYMENTS from Turkiye. 

If you want to help us, you have to accept and define the problem which is already on your side. If you don't accept your own problem, this problem can't be solved. We want to use licenced Adobe products.

[kglad]

you can use an authorized reseller, you can use klarna (for europe, https://www.klarna.com) or another authorized reseller, https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

[hacer_8315]

i am from turkey. Transactions do not go to the bank. And when you contact support they say contact your bank. My father works in the bank and no transactions come to the bank. I also tried this process on another computer and with someone else's cards. 6 of us wanted to buy it but we can't, we all experienced the same problem.  Support does not help in this regard and there is no transaction made to the bank.

[hacer_8315]

Why people can't buy premiere pro in turkey ?

[Shivangi_Gupta]

We are sorry for the trouble. Have you tried using a different method of payment, through a different bank? Also, have you already contacted the bank of your current payment provider?

Let us know. We are here to help.

Thanks,

Shivangi

[tahatakma]

Here is the problem and solution.

Problem: Adobe is blocking your account due to several unsuccessful payments.

Fact: If your account is blocked, it is useless to switch bank or credit card.

Solution: Contact to Adobe customer services, kindly ask them to check your account and unblock it.

Have a nice day!

[kglad]

@tahatakma 

thanks for that info.  

[Shivangi_Gupta]

Thanks for the update. I checked and found that your account has an active subscription now. 

@hacer_8315  I checked your account as well and it seems that there is some issue at the email address verification which could be affecting the purchase. Please start a private chat session with our support team here: https://adobe.ly/4bcSET4 where you can discuss this in detail.

Let us know if you have any questions.

^Shivangi

[kglad]

@hacer_8315 

...and when using chat type "agent" to bypass the chat bot.

[Hacer]

Hello Shivangi @Shivangi_Gupta , the account you tagged belongs to me, but the account @hacer_8315  that wrote this post does not. I live in the Netherlands, and I also have a subscription linked to the email associated with this account, which I actively use. The account @hacer_8315  you responded to in the ticket is not mine. 

[Shivangi_Gupta]

Thank you for pointing that out. I'll make the correction. 🙂