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Participant
January 1, 2023
Question

Need Refund today 1/1/23 you charged no trial

  • January 1, 2023
  • 2 replies
  • 328 views

Need Refund today 1/1/23 you charged same day I started this  trial that's supposed to be 7 days. I started it today 1/1/23

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    2 replies

    Abambo
    Community Expert
    Community Expert
    January 1, 2023

    Refunds take up to 5 business days for being processed. They get automatically processed when you cancel and when you stay into the 14-day-cancel-period.

     

    https://account.adobe.com/plans → “Manage plan”

     

    Trials can't be retaken, so, if you had a trial for this product before, your subscription automatically starts.

    ABAMBO | Hard- and Software Engineer | Photographer
    kglad
    Community Expert
    Community Expert
    January 1, 2023

    you won't be able to get a refund today, but because these are user forums rather than argue here, you'll need to contact adobe support.  you could cancel your own trial today, but that won't get a refund today, either.



    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>