No Option to Cancel Auto-Renewal Without Losing Access

[Skyler223145034x92]

After subscribing to Illustrator on a monthly plan, I discovered several concerning practices:

1. After payment, users are locked out of the cancellation process for several hours - an obvious tactic to prevent immediate cancellations.

2. Once this artificial "cooling period" ends, there is NO option to simply turn off auto-renewal while maintaining access to the product already paid for. The only choice is to completely cancel and lose access to a service already purchased.

These practices effectively force customers into an unfair choice: either commit to recurring charges or forfeit access to a service they've legitimately paid for.

As a California customer, this appears to violate California consumer protection laws, particularly the California Automatic Renewal Law (ARL), which requires businesses to provide a clear and conspicuous mechanism to cancel automatic renewal services.

Furthermore, Adobe's apparent removal of direct customer service channels to address these issues only compounds the problem and demonstrates a concerning disregard for consumer rights.

I strongly urge Adobe to reconsider these practices and implement the following changes:
- Provide an option to turn off auto-renewal WITHOUT cancelling current paid access
- Remove artificial delays in the cancellation process

Other customers experiencing these issues should consider reporting them to the California Attorney General's office and the FTC, as these practices merit regulatory scrutiny.

[kglad]

set a reminder to cancel after your 12th payment is received.

[Jeffrey_A_Wright]

Thanks for posting your feedback about the subscription offerings to this public discussion forum. You can cancel your new monthly membership and retain access until the end of the paid period. For more information see https://adobe.ly/42QkmT9.

Your Photography plan is an annual subscription, so see https://adobe.ly/3SrzS1D for more information how your annual subscription, paid monthly, works. ^JW

[Skyler223145034x92]

Thanks for posting your feedback about the subscription offerings to this public discussion forum. You can cancel your new monthly membership and retain access until the end of the paid period. For more information see https://adobe.ly/42QkmT9.

By @Jeffrey_A_Wright

No, I can't - when I go to plan management and choose cancellation, I am forced to accept an immediate end to my plan:
Affected plan: Illustrator

Plan end date: Access to your plan will end immediately.

Your Photography plan is an annual subscription, so see https://adobe.ly/3SrzS1D for more information how your annual subscription, paid monthly, works. ^JW

By @Jeffrey_A_Wright

As my post said, I'm referring to my new Illustrator plan, not my Photography plan that I do intend to keep on a yearly subscription.

[kglad]

then cancel on the ladt day (or prior) to your subscription's end date.

[Skyler223145034x92]

set a reminder to cancel after your 12th payment is received.

By @kglad

I subscribed to the monthly plan, not the yearly-plan-paid-monthy. I only need access for a few days, so I paid for a single month but do not want it to auto-renew. This is not an option for the first 14 days - an obvious tactic to exploit customers into accidentally remaining enrolled in auto-renew despite clear intentions otherwise.