No Refund Yet? Will I get one?

[samc44465636]

I accidentally switched to the adobe creative cloud membership plan, thinking foolishly that I could change it to student pricing (due to me being a student), but I found out I could not and I was charged with the $53.41 subscription fee. I changed my plan back to my original $10.67/mo Photography plan and while doing so I remember seeing a page that said I will be refunded the $53.41 which is what I expect from situations like this. But it has been 4 days now and no sign of a refund or email saying i will receive one, despite me never having actually used the $53.41 plan at all and only having it for around 4 hours (which is how long it took to process).

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
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[Sheena Kaul · Accepted solution]

Hi Sam,

Just wanted to confirm, have you got the refund yet?

Refunds generally take up to 4-5 business days to appear in your bank account.

If not, I would be happy to check the case for you.

Let us know the progress.

Regards,

Sheena

[samc44465636]

I received the refund on the 11th. So just a little late but thats fine

[Sheena Kaul]

Great!

[Kendra22487134432p]

No I have not goten one yet

[John T Smith]

You added to a 4 year old discussion, so I will tell you...

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[yvonh4300092]

I just canceled my subscription (well within 30 days) but I have looked all over your website, and could find no link that I could use actually to ask for a refund? Or, is refund automatic?

Yvon

[Kendra22487134432p]

No I haven't gotten one yet

[Nancy OShea]

@Kendra22487134432p,

When did you request a refund?

It usually takes several business days to process and often takes longer to show up on your credit card statement.

[Harpreet35580738ug8b]

i want refund i paid $27.37 for free trial and canceled after 2 hours so when will i get my refund

[kglad]

@Harpreet35580738ug8b 

check your account, https:// account.adobe.com

[Wolf fox35316263lgeg]

hello i need to have my refund i waited a month for my refund i also paid the early cancellation fee please help me refund it

[Shivangi_Gupta]

Hi there,

We checked your account info. The subscription was cancelled on February 8, 2024 and the term lasted till March 3, 2024. Once the term ends, the refund(if any) will be credited within 5-7 business days. 

We would recommend waiting for the recommended period. Let us know if you still have any questions.

Regards,

Shivangi

[Harpreet35580738ug8b]

I didn’t got my refund yet, please look into it

[John T Smith]

Go to top of the 1st page and my message from 2017 to read where to ask an account question

[kglad]

@Harpreet35580738ug8b 

what's it say about a refund at your account?

[kglad]

@Wolf fox35316263lgeg 

check your account (https://account.adobe.com) to see if any refund is pending (which seems unlikely).

[sherryb25829052]

I have cancelled my son's membership and it charged me $79.96 as a cancellation fee. I spent nearly 4 hours on chat this weekend to get a refund. They tell me it's escalated, and I would hear back within 24 to 48 hours, which I didn't. Still waiting on a refund, and they collected credit card info. I have a feeling we have been scammed.

[Noreen31072209inix]

For me, my refund is taking so long it’s been almost 2 weeks already but I still haven’t received it. It says “refunded” but nothing has come through yet. 

[kglad]

@Noreen31072209inix 

it takes up to 14 days.

[Noreen31072209inix]

Lol its more than 14 days already why it took so long for the money to appear in my bank acc kindly look up on to this please! Thankyou!

[kglad]

that looks like the money is on your card.

[Noreen31072209inix]

But I havent receive the money I have my online banking it should appear on the latest transactions

[kglad]

check with your card issuer.