PARA CANCELAR DESAPARECEN, PARA FACTURAR NO PREGUNTAN

[Pablo28972383blef]

URGENTE QUIERO UNA SOLUCION Y QUE SE CONTACTEN CONMIGO. ADOBE=ESTAFA. HE CANCELADO EL PERIODO DE PRUEBA Y QUIEREN FACTURAR DE TODOS MODOS. LOS VOY A DENUNCIAR EN TODAS LAS REDES.

"TU SOLICITUD SE ESTA PROCESANDO" 

Y MIENTRAS TANTO AL DÍA SIGUIENTE TE FACTURAN

LADRONES

[Monika Gause]

The only people that can help you are Customer Care. Please contact them https://helpx.adobe.com/contact.html

This public forum has no access to user data.

[Rashmi27002770wxve]

Hi there,

Happy to help!

We have checked your account and we see that you have an active Illustrator subscription under the email address associated with the community which has a billing issue and hence, cannot be cancelled until it is resolved.

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[Pablo28972383blef]

Rashmi, it is not true. I cancelled the sucription on Saturday 18th and I strated with Adobe Sunday 12nd. Its less than a week.
I will not pay anything 0,0001 because it is a fraude. You must cancelled for me because I CANT DO IT.
I appreciate your help. I will waiting for the news.

Thanks
Pablo

[kglad · Accepted solution]

@Pablo28972383blef 

contact adobe support with your supporting documents handy and explain the situation. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...