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Thomas-Modig
Participant
February 5, 2022
Answered

Pause Photography Plan?

  • February 5, 2022
  • 3 replies
  • 457 views

Hi,

I´m currently on a Photography Plan. After purchase of a new laptop i received a gift card with a complete Creative Plan prepaid for 3 months.

 

How can i pause the payment for my Photography Plan for next 3 months?

 

Regards

/Thomas, sweden

 

(sorry if this post is in wrong forum)

This topic has been closed for replies.
Correct answer Abambo

What @Manan Joshi says is correct, you do not have a pause button or similar, but you don't need to cancel. I had such a free subscription with two external hard disks that I bought.

 

The 3-month gift card can be used on top of your subscription. The paid subscription will automatically be paused for the time of the prepaid subscription. You can even accumulate gift cards (well, at least 2 of them 🙂 )!

3 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
February 5, 2022

What @Manan Joshi says is correct, you do not have a pause button or similar, but you don't need to cancel. I had such a free subscription with two external hard disks that I bought.

 

The 3-month gift card can be used on top of your subscription. The paid subscription will automatically be paused for the time of the prepaid subscription. You can even accumulate gift cards (well, at least 2 of them 🙂 )!

ABAMBO | Hard- and Software Engineer | Photographer
    T
    Thomas-ModigAuthor
    Participant
    February 5, 2022

    Thank you @Abambo for the answer. It prevent me from doing any mistakes, such as end my Photography Plan "just in case".

     

    Regards

    /T

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 5, 2022

    You're welcome.

    ABAMBO | Hard- and Software Engineer | Photographer
    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    February 5, 2022

    Hi @Thomas-Modig,

    There is no option to pause the subscription. The only way is to cancel it but that might incur a cancellation fee which would defeat your purpose. Probably have a chat with support and discuss the best option for you. To contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    -Manan

    -Manan
    T
    Thomas-ModigAuthor
    Participant
    February 5, 2022

    Thanks for your reply. After my post was moved to the corect forum i also saw there were no pause-option. I will follow your tips to contact support. I tried that earlier, and i cold only get contact with a bot-support, which wasn´t that helpful 🙂

     

    cheers!

    /T

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    February 5, 2022

    Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

     

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