Pay for Adobe apps and can't log out

Forum|Forum|3 years ago
June 24, 2022
4 replies
970 views

My letter to Adobe after hitting reply in their last email to me...

"Can't log out.

I rebooted still won’t log out.

I used the wrong email to login after it logged me out after a few months of use

Now I can’t log out

Blue circle is greyed

“Help” does not give me the sign out option

i am permanently logged in with this wrong email now and can’t log out

Every time i open a program it only gives me “Quit” “Buy now” or

“Free Trial” buttons to pay money for something I already pay for, no logout option!!

I have paid my money already & want to logout under that email & login under the email I purchased with

which is this one i am emailing you from

I just want to do the simple act of logging out,

I am not going to delete all my other passwords in my cache for this

You need a better service, i feel you’re a very dishonest company

Please will you give the very simple instructions of how to log out of your overpriced app in 2022 please, thank you

It’s 2022, you get paid enough money, free apps all have easy logout options, paid apps al have easy logout options

Adobe has no obvious simple logout option in 2022?"

I use a Mac M1 2020 running OS Big Sur 11.6

Any help is much appreciated, thank you 🙏

macOS

This topic has been closed for replies.

A

Astro08

Participant

I had this exact same problem with my computer. What I did is I went into creative cloud, and logged out via there. I think if you log out of creative cloud you should be abke to re-log in with whatever log in you perfer. Hopefully this helps!

kglad

Community Expert

@Astro08

this is an old thread, but thanks.

T

Test Screen Name

Legend

I'm not sure where you sent this email, since Adobe don't do support by email. Did you just reply to a marketing message?

P

Paul249999195plwAuthor

Participant

I did. I did not know that they don't do support by email, thanks. 🙏

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html