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payment failed

New Here ,
Oct 17, 2020 Oct 17, 2020

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i have a issue where my credit card is getting declined every time i try to buy a plan

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correct answers 1 Correct answer

Adobe Community Professional , Oct 18, 2020 Oct 18, 2020
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat windo...

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LEGEND ,
Oct 18, 2020 Oct 18, 2020

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Is the CC card from the same region/country as your Address?

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Adobe Community Professional ,
Oct 18, 2020 Oct 18, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LEGEND ,
Oct 18, 2020 Oct 18, 2020

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Ask your card issuer. They will often block sales and you have to call them and say it's ok. 

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