Payment issue

[Bishusal]

I am reaching out from India, where I have been attempting to purchase the 'All Apps for Students Plan' for my cousin for nearly two months now. Despite having a functional debit card, I am encountering difficulties in completing the purchase of the Adobe plan. I have contacted Adobe support ten times, but unfortunately, no solution has been provided. I also consulted my bank, and they have confirmed that my debit card is in good standing.

Could someone please assist me in resolving this issue and help me successfully purchase the subscription? I would be grateful.

[jane-e]

@Bishusal 

Since your post is about payment, I've moved it from Using the Community (for questions about the forums) toAccount, Payment, & Plan. Mostly, Adode accepts credit cards and in some places PayPay.

https://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.html

Scroll to Payment, then click the link to "Creative Cloud" plans to see what is available in your country.

See this thread where the last poster said they were able to use a Debit International Visa Card which also has to be enabled for international transactions.

https://community.adobe.com/t5/download-install-discussions/alternate-payment-method-for-quot-india-...

You can also use a reseller. Filter the country to India

https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

Let us know which of these works for you.

Jane

[Bishusal]

My international e-commerce is enabled. 

[Kanikas]

Hi there,

Since you are facing issue while purchasing the susbcription, I would suggest you to go through this link on how to update yourpayment details: https://helpx.adobe.com/in/x-productkb/policy-pricing/recurring-payments-india.html.

Hope this helps!

Thanks

Kanika

[Bishusal]

All my payment details are updated. International usage is enabled. I can purchase other games and other application subscriptions but adobe. 

[kglad]

check if you have an open ticket that needs updating, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[Bishusal]

None of my open tickets have been resolved.

[kglad]

are any requesting additional information?