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Participant
December 18, 2021
Question

Payments

  • December 18, 2021
  • 3 replies
  • 240 views

I cancelled my subscription, still being charged, the list of options tells me I can have a phone chat to sort it out. Where on earth do I find a phone number?

    This topic has been closed for replies.

    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    December 19, 2021

    Log-in to your account below and check Support History panel. 

    https://account.adobe.com/support

    If you did cancel within the 14 day grace period, you should have received a confirmation by email.  Check your spam folder.

     

    If you did not cancel with the 14 day grace period, there is a 50% early termination fee.


    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    Community Expert
    December 18, 2021

    For phone support see the following link

    https://helpx.adobe.com/contact/phone.html

    For chat support

    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    Participant
    December 19, 2021

    Thanks, that's great.

    Ged_Traynor
    Community Expert
    Community Expert
    December 18, 2021

    Moving thread to the ccount, Payment, & Plan forum from Using the Community