Problem in uploading my profile picture

[Emilio Riva]

Hello I am trying to upload a new image into my Adobe account profile. Despite the image is more than  276x276px I get an error message: 

The minimum size for an uploaded profile image is 276x276px. Please upload a larger image. 

I have PC Windows 10 PC

Anyone can help? 

[Nancy OShea]

What file type?

What filesize?

[Emilio Riva]

Hello 

Thank you for your reply. I have tried several file formats PNG, JPEG and GIF with the same result. 

The dimension of the file is 1535 x 591 pixels

Waiting for your support 

[Nancy OShea · Accepted solution]

Try with a 500 x 500 jpg that is optimized for the web in Photoshop or Lightroom first.  In other words, no images straight from your smartphone camera.

[Emilio Riva]

Hello thank you I have managed to solve the problem

Emilio

[Nancy OShea]

Glad you got it all sorted.  🙂

[Little Genius Preschool]

hello! how did you fix it?

[Robomaster S1]

its size 1.2 MB

[kglad]

animated gifs are not supported.