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Emilio Riva
New Participant
July 9, 2021
Answered

Problem in uploading my profile picture

  • July 9, 2021
  • 1 reply
  • 4360 views

Hello I am trying to upload a new image into my Adobe account profile. Despite the image is more than  276x276px I get an error message: 

The minimum size for an uploaded profile image is 276x276px. Please upload a larger image. 

I have PC Windows 10 PC

Anyone can help? 

      Correct answer Nancy OShea

      Try with a 500 x 500 jpg that is optimized for the web in Photoshop or Lightroom first.  In other words, no images straight from your smartphone camera.

       

       

       

      1 reply

      Nancy OShea
      Nancy OShea
      Community Expert
      July 9, 2021

      What file type?

      What filesize?

       

      Nancy O'Shea— Product User & Community Expert
      E
      Emilio RivaAuthor
      New Participant
      July 11, 2021

      Hello 

      Thank you for your reply. I have tried several file formats PNG, JPEG and GIF with the same result. 

      The dimension of the file is 1535 x 591 pixels

      Waiting for your support 

       

      Nancy OShea
      Nancy OSheaCorrect answer
      Community Expert
      July 11, 2021

      Try with a 500 x 500 jpg that is optimized for the web in Photoshop or Lightroom first.  In other words, no images straight from your smartphone camera.

       

       

       

      Nancy O'Shea— Product User & Community Expert
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