Problem with change from regular plan to student plan

Question

Hi

I have a problem with my change from af regular creative cloud plan to the student plan. I have send in the verification and have been approved, but the price have not change on the next billing date.

When I log in to my account the following message pop up in the top of the screen. The message: "You are eligible for a {planName} discounted subscription, please contact support."

Can anyone help with a link or something to the support because I can not seem to find it and have been looking for it for about an hour.

Hope someone can help!

Thanks in advance!

John T Smith · Answer

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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