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Bill19
Inspiring
April 2, 2020
Answered

Problems updating CC desktop app

  • April 2, 2020
  • 2 replies
  • 5094 views

Hello

I'm having troubles with the updates to my CC desktop app. I receive the error message 'Creative Cloud update failed' and error code 198. This happened 2 weeks ago, with a different error code, and at the same time some app updates failed. I was helped by Adobe's online chat support, but had to remove then reinstall the CC desktop app, as well as all my apps.

Now the problem with the CC desktop app update has started again, but with a different error code (198), and there is no information on this error code on the Adobe pages.

Has anybody else been experiencing these issues, or know what the error code means?

Thank you.

This topic has been closed for replies.
Correct answer Bill19

You are welcome, Bill! Let us know if you have any additional questions.

 

If you can, please update this discussion thread with your results, Bill. It will aid others who may face similar errors.


Hi Jeff

It looks like it was my Norton Internet Security that was the cause of the problem. It also led to an errot code 146, but updates to the CC Desktop app, and some of my Adobe apps, were successful when i switched off Norton.

Thanks

Bill

 

2 replies

W
Will_Purser2000
New Participant
September 16, 2024

I had Error Code 198. No matter what permission settings I changed, nothing would fix it. I had to remove all CC apps and remove CC installer itself and reinstall completely and it solved my issue

Abambo
Abambo
Braniac
April 2, 2020

Please tell us more about your operating system and version, the software and version. Please use EXACT version numbers. "Latest version" does not tell us that you really have the latest version and will no more be true at the next version level.

 

General advice:

How to fix errors when installing the Creative Cloud desktop app 

 

Uninstall, use the CC Cleaner app to clean-up the mess and reinstall.

ABAMBO | Hard- and Software Engineer | Photographer
B
Bill19Author
Inspiring
April 3, 2020

Hello

My computer is running Windows 10 Education.Version 10.0.17763 Build 17763

I have CC Desktop app version 5.1.0.407 installed. 

When I previously encountered this same problem I worked with the Adobe chat support, and the helpful consultant worked with me to uninstall the previous version, to use the CC Cleaner app, and to reinstall. The consultant also advised me to uninstall all the CC apps, and then reinstall.

Thank you.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 3, 2020

    Bill19, sorry you are encountering error 198 while attempting to update the Creative Cloud desktop app.  Error 198 is rare and only occurs when the installer was unsuccessful with creating a backup in a temporary location, for recovery purposes, during the installation process.

     

    Since this error is so unique, I would recommend you start by reviewing the settings for any installed security or utility software. Any software title which has the ability to modify files or block permission is suspect.

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