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Purchased the Photography plan, but CC doesn't show it in my plans?

New Here ,
Aug 05, 2021 Aug 05, 2021

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Hello everyone,

I purchased the Photography Plan for Photoshop and the payment has gone through all fine, but my Creative Cloud still doesn't show it as available within the Available in your plan section.

I have tried reinstalling CC several times, but nothing seems to work.

I purchased it yesterday, should it be taking this long?

Many thanks,

Tom

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correct answers 2 Correct answers

Adobe Employee , Aug 05, 2021 Aug 05, 2021

Hi there, 

 

I see you had purchased a Photography plan under the same ID as with forums. With subscription stands cancelled and also a refund has been issued. The refund will be available in next 5-7 working days. 

 

In order to use Photoshop, please plae the order again. 

 

Thanks 

Kanika 

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Community Expert , Aug 05, 2021 Aug 05, 2021

Log-in to your account portal below to confirm order is active and payment details are correct.

https://account.adobe.com/plans

 

 

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Community Expert ,
Aug 05, 2021 Aug 05, 2021

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Moving thread to the Account, Payment, & Plan forum from Using the Community

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Adobe Employee ,
Aug 05, 2021 Aug 05, 2021

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Hi there, 

 

I see you had purchased a Photography plan under the same ID as with forums. With subscription stands cancelled and also a refund has been issued. The refund will be available in next 5-7 working days. 

 

In order to use Photoshop, please plae the order again. 

 

Thanks 

Kanika 

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Community Expert ,
Aug 05, 2021 Aug 05, 2021

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Log-in to your account portal below to confirm order is active and payment details are correct.

https://account.adobe.com/plans

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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