Skip to main content
G
GhostPhayce
Participant
August 5, 2021
Answered

Purchased the Photography plan, but CC doesn't show it in my plans?

  • August 5, 2021
  • 3 replies
  • 477 views

Hello everyone,

I purchased the Photography Plan for Photoshop and the payment has gone through all fine, but my Creative Cloud still doesn't show it as available within the Available in your plan section.

I have tried reinstalling CC several times, but nothing seems to work.

I purchased it yesterday, should it be taking this long?

Many thanks,

Tom

    This topic has been closed for replies.
    Correct answer Nancy OShea

    Log-in to your account portal below to confirm order is active and payment details are correct.

    https://account.adobe.com/plans

     

     

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    August 5, 2021

    Log-in to your account portal below to confirm order is active and payment details are correct.

    https://account.adobe.com/plans

     

     

    Nancy O'Shea— Product User & Community Expert
    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    August 5, 2021

    Hi there, 

     

    I see you had purchased a Photography plan under the same ID as with forums. With subscription stands cancelled and also a refund has been issued. The refund will be available in next 5-7 working days. 

     

    In order to use Photoshop, please plae the order again. 

     

    Thanks 

    Kanika 

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    August 5, 2021

    Moving thread to the Account, Payment, & Plan forum from Using the Community

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices