"This email address is not allowed. Please use a different one." error while creating a new account

[Patryk_Olszewski0125]

Hi,

I have a friend who has a problem with her email address while creating a new Adobe account. The form says "This email address is not allowed. Please use a different one.". I thought that maybe she had the account in the past and deleted it or something, but that's clearly not the case, because when I tried to create a new account with the brand new email (which I created like few minutes ago) I got the same error.

Thank you for your help

[kglad]

clear the browsers cache and cookies and retry.  or use a different updated non-opera browser.

[Patryk_Olszewski0125]

I tried that in incognito modes of current Firefox, Google Chrome, Opera, Edge and DuckDuckGo and nothing worked, I still get the same email. It seems for some reason my domain is being rejected, but I can't really understand why.

[Patryk_Olszewski0125]

Typo: *I still get the same error.

[kglad]

try a mobile phone's browser with wifi disabled.

[Patryk_Olszewski0125]

Just tried as you said and I still get the same error...

[kglad]

@Shivangi_Gupta 

[Shivangi_Gupta]

Thanks for tagging me here, @kglad.

Hi Patryk_Olszewski0125,

We appreciate you reaching out. This is a public forum, hence we can not ask for any personal info here. Please feel free to start a private chat session with our support team here: https://adobe.ly/46hEuz4

They'll help you with account creation.

^Shivangi