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Rückerstattung nicht erhalten

Guest
Jun 01, 2024 Jun 01, 2024

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Hallo, ich habe ein Problem mit einer Rückrestattung von Adobe an PayPal. Adobe sagt sie hätten die Rückerstattung am 20.5.2024 in die Wege geleitet und ich solle mich an PayPal wenden, Paypal sagt in ihrem Systhem gibt es dazu keinen Eintrag und ich sollte mich an Adobe wenden... das habe ich jetzt zweimal gemacht immer mit dem gleichen Ergebnis... keiner will's gewesen sein und ich habe Pech gehabt? Ich möchte einfach nur die zugesagt Rückerstattung, was kann ich tun?

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Account management , Billing

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Community Expert ,
Jun 01, 2024 Jun 01, 2024

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These are peer to peer forums, no one here can help with refunds and account related issues. You will have to work with Adobe and Paypal to solve this.

-Manan

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Guest
Jun 01, 2024 Jun 01, 2024

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Wie ich schrieb, beharren beide auf ihrem Standpunkt und verweisen nur auf den jeweils anderen als das Problem.

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Community Expert ,
Jun 01, 2024 Jun 01, 2024

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what's your account show?  https://account.adobe.com

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Guest
Jun 01, 2024 Jun 01, 2024

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Was genau meinen Sie?

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Community Expert ,
Jun 01, 2024 Jun 01, 2024

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does your account show the refund had been made, it's being processed or something else?

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Guest
Jun 01, 2024 Jun 01, 2024

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Ich habe Quitungen für die Rückerstattung von Adobe aber keinen Zahlungseingang bei Paypal. Das ist alles.

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Community Expert ,
Jun 01, 2024 Jun 01, 2024

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if you have proof of adobe's payment, then the problem is paypal.

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Guest
Jun 01, 2024 Jun 01, 2024

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Paypal sagt leider das gleiche

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Community Expert ,
Jun 01, 2024 Jun 01, 2024

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paypal has proof of payment to you?

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Guest
Jun 01, 2024 Jun 01, 2024

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Nein, Paypal sag das Problem ist Adobe. 

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Community Expert ,
Jun 01, 2024 Jun 01, 2024

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i know both say it's the other's fault. but you said you have proof of adobe's refund.  is that true?

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Guest
Jun 01, 2024 Jun 01, 2024

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Ich habe eine Quittung von Adobe das die Rückerstattung am 20.5. 2024 in die Wege geleitet wurde. Ich denke die Zahlung ist hängen geblieben oder, laut Paypal, vielleicht nicht richtig zugeordnet worden und zurückgegangen 

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Community Expert ,
Jun 01, 2024 Jun 01, 2024

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did you check your account page?

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Guest
Jun 01, 2024 Jun 01, 2024

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Paypal Account?

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Community Expert ,
Jun 01, 2024 Jun 01, 2024

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no. adobe account.

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Guest
Jun 01, 2024 Jun 01, 2024

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Was sollte ich dort finden?

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Community Expert ,
Jun 01, 2024 Jun 01, 2024

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whether a refund was issued, pending, completed.

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Guest
Jun 01, 2024 Jun 01, 2024

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Solche Angaben habe ich dort nicht gefunden 

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Community Expert ,
Jun 01, 2024 Jun 01, 2024

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recontact adobe and report that.

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Guest
Jun 01, 2024 Jun 01, 2024

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Das habe ich schon zwei mal ohne Ergebnis 

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Community Expert ,
Jun 01, 2024 Jun 01, 2024

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did you tell the agent your account shows no refund?

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Guest
Jun 01, 2024 Jun 01, 2024

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Ja. Die Antwort war: Es wurde überwiesen, mehr kann ich nicht tu.

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Community Expert ,
Jun 01, 2024 Jun 01, 2024

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ok

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Guest
Jun 01, 2024 Jun 01, 2024

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Danke für ihre Bemühungen. Ich wünschte der Kundensupport wäre so hilfsbereit 

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