I keep getting An Adobe account can be used by only one person — and not shared, popup!!!!

[7SBF]

I have the some problem for some time now. Adobe even changed my password several times without my permission. I have a desktop and a laptop, not sharing any apps with anybody. Depending on my location I allways work from one machine. 

[kglad]

@7SBF 

how do you know adobe's changing it?  do you have 2 fa enabled?

[7SBF]

It just happened to me again. While working in AE and Illustrator, suddenly Adobe closes my apps without any warning. Upon reopening I get the message that Adobe had reset my password (again!!). I had to change my password for the 3rd time in a couple months. And yes, I use the Adobe Account Access app as well. This is just ridiculous to be honest. Doesn't make any sense. I added the print screen. 

[kglad]

@7SBF 

that's not changing your password.  they removed it.

what devices are activated when you check your account?

[7SBF]

Changing / removing, you know what I mean. I got logged out.

I use a desktop and a laptop, but never at the same time. Currently only logged in on desktop, since I had to change my password and it logged me out of all devices. But normally I have my laptop and my desktop. Laptop is in sleepmode and no apps are open. This is how I work for over a decade, never had a problem. Only last couple months Adobe started pushing these pop-ups as if I'm sharing my account.

[kglad]

@7SBF 

i do understand; it's a problem.

is that what shows on your adobe account page (just those two computers)?

[Shivangi_Gupta]

Hi @7SBF ,

Could you follow these steps on both of your devices?
1. Open Creative Cloud desktop application.

2. Click on the Hamburger menu option at the top left hand side corner.

3. Click on File > Preferences

4. Disable the options under Settings: Launch Creative Cloud at login and Run Creative Cloud in the background after closing.

Please observe the issue and let us know if you get the same error.

^Shivangi

[Christian1165]

Please remove me from this email.

[kglad]

@Christian1165 

you can opt to stop following in your settings.

[7SBF]

Hi,

Thanks for the response. I was away on holiday for a while so haven't checked in. But upon my return Adobe had me logged out again and forced me to change my password. I now have changed the settings like you said, so we will see if this helps.

Something weird I just saw, which may be the cause of the problem. I also got a pop-up that my device was logged in on too many devices (more than 2). But it listed the same macbook 3 times. So i deactivate one of them and I can get back in my Adobe apps.

[kglad]

is 2fa enabled?

[7SBF]

Yes, it is. I'm using the Adobe Account Access app for login.

@Shivangi_Gupta I changed the settings as you said, but got the same pop-up this mornig.

I can click it away by pressing "more information", but after a couple of times it demands me to change my password again.

[Shivangi_Gupta]

I see! Thanks for trying the suggestion. Could you confirm if you have saved your Creative Cloud apps on C: drive or the primary hard drive on your system only and not any other drive?

Looking forward to your response.
^Shivangi

[7SBF]

Hi,

Yes my apps are all on the C: drive on my windows machine and on the Macintosh HD. So today I was forced to change my password again! This is really driving me nuts! PC and laptop weren't even on on the same time.

[Jeffrey_A_Wright]

Thanks for the update, Jorde. I hope you had a good holiday!

I reviewed your account, and you have contacted us multiple times about these errors, Jorde. I am sorry you continue to encounter so many problems with signing in and accessing your subscription.

Please click on https://adobe.ly/4p4Wzb6 to speak with a member of our team who can help you with this most recent incident. I recommend you bookmark https://adobe.ly/3USKtEd provides information on how you can review and update your recent support cases, Jorde. ^JW