Invoice not available anymore under order history

[malfiblu]

We are now having a similar issue with invoicing by Adobe. Normally, when we go to our "Plan" we can bring up any invoice we want – in practice this is just the last three months so that we can complete VAT Return. When we call up our "Plan" now, the screen looks different and when we call up invoices, the Adobe screen presents us with our very first invoice only (this is 10 years old).  If we try to look at that, it tells us that we have no invoice history.  But the real point is that we have not yet found a way to look at the recent invoices.  This is a considerable concern because we cannot now complete our VAT return with just a few days left before our outsource accountancy provider must have the information in order to comply with legal requirements.  Any suggestions for solving this would be greatly appreciated.

[kglad]

adobe is performing maintanance which may interfering.  are you seeing a warning about that on your invoice page?

[malfiblu]

Yes.  I saw that.   The problem has, however, survived what I now assume is a complete "maintainence". No warning messages now.

[malfiblu]

This is a nit pathetic. We still have no access to billing.

"My Plan" takes me to a screen which tells me what next payment is being taken from the card used. But there is no access to the invoice nor to those preceding it. Thus, we cannot comply with UK VAT regulations.

All "roads" lead to the page below:

[cid:image003.png@01DBB889.27091AA0]

Malcolm Lawrence
for and on behalf of Concerto IP Limited


[cid:image001.png@01DBB888.F5EF8620]
Malcolm Lawrence
<Personal information removed by Moderator>

[kglad]

do you have a teams or enterprise subscription?

[malfiblu]

Thank you for responding.
To be honest, I have no idea what the answer to your question is. If the account was performing normally on the Adobe site, we could no doubt check that and provide an answer – but, when I last checked a few minutes ago, it was not.
Perhaps the most relevant point here is that we have had the account for 10 years and it has always operated smoothly. The account currently has visibility on a single invoice, which is 10 years old. Following any route which seems to make sense (the normal route we use has gone) yields nothing. For example, hitting the “Orders and Invoices” button produces a screen message reading “You don’t have a billing history for this item”.
Finding a way to contact Adobe has proven unfruitful but I'm fairly useless at this kind of thing and I may just have missed it.

[kglad]

@malfiblu 

who's "we".  

[Jeffrey_A_Wright]

Malfiblu, what Adobe software or service are you trying to retrieve an invoice for? I don't see any active subscriptions or recent purchases under the account you used to post to this public discussion forum.

Please see https://adobe.ly/3Yn6oFH for information on how to access invoices from an Adobe account. Please make sure you are signed in under the account you used to make the purchase to access the invoice. ^JW

[malfiblu]

Thanks for responding.   I will try your link.  However, of note, we have had this sccount for 10 years and accessing invoices has always been a matter of a few simple clicks - it never called for a read of "how ro access" an invoice.

[malfiblu]

Tried your link.  No change.   Here's the screem shot.  Thanks for trying.

[Jeffrey_A_Wright]

Yes, Malfiblu, you will need to log in under the account you used to make the purchase. There are no purchases under the account you used to post to this public discussion forum. ^JW

[malfiblu]

I have been signed in to the account "used to make the purchase".   There is only one Adobe account we hold or have ever held. 

[Jeffrey_A_Wright]

I am sorry, Malfiblu, but there is nothing under the account that you continue to use to post to this public discussion forum. You can use the steps listed in https://adobe.ly/3GOi91K if you need to request a password reset for a different account. ^JW

[kglad]

... and why do you keep saying "we".?

is this a company's subscription?