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Re: Need to combine two Adobe IDs

New Here ,
Sep 11, 2022 Sep 11, 2022

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I found this discussion when trying to attempt the exact same thing and found that there is still not an option for this type of support.

 

I ended up finding the Chat support option, and would like to share my results to save someone else 30+ minutes of really poor customer service.

If you have created multiple FREE Adobe IDs without a subscription or product involved, don't waste your time contacting support that can't (or won't) do anything about it.

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correct answers 2 Correct answers

Community Expert , Sep 11, 2022 Sep 11, 2022

That's right.  Adobe product support is for paying subscribers.  There's no support for free or trial memberships unless you convert to a paid member plan.

 

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Community Expert , Sep 11, 2022 Sep 11, 2022

AFAIK, there's no limit to how many free accounts one can have but they require separate log-in IDs.

 

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Community Expert ,
Sep 11, 2022 Sep 11, 2022

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That's right.  Adobe product support is for paying subscribers.  There's no support for free or trial memberships unless you convert to a paid member plan.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Sep 11, 2022 Sep 11, 2022

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>created multiple FREE Adobe IDs

 

I don't work for Adobe, but I do read a lot of messages... according to past discussions (going back over a dozen years) Adobe expects one person to have one account, not several 'get something for nothing' accounts

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Community Expert ,
Sep 11, 2022 Sep 11, 2022

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AFAIK, there's no limit to how many free accounts one can have but they require separate log-in IDs.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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As there is no limit on the accounts you have, you need for each account obviously a different e-mail.

ABAMBO | Hard- and Software Engineer | Photographer

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