Unable to Cancel Plan – Requesting Assistance

[CrypticScorp]

Hi SG,

I have a similar issue now. Is there anything you can do to assist? 

Thanks.

[Shivangi_Gupta]

Thanks for reaching out, @CrypticScorp. I looked into your account details and found that you subscribed to a trial for Adobe Acrobat Pro which has now converted to a paid plan.

You'll be able to cancel the plan only when there are no pending dues on the account. The good news is Adobe offers full refund if the cancellation is done within first 14 days.

I would advise you to make the payment so that you can complete the cancellation. Once cancelled, it usually takes 12-14 days for the refund to process.

You may refer to this article: https://adobe.ly/3JoqDOB

Let me know if you have any additonal questions.
^Shivangi

[kglad]

@CrypticScorp 

ie, after fixing your payment, cancel per my previous response to your post.

[CrypticScorp]

Thank you, @Shivangi_Gupta and @kglad ! 

[kglad]

@CrypticScorp 

you're welcome.  is everything resolved?

[CrypticScorp]

Hello All 
Issue persists. I got charged and wanted to cancel my plan only to be informed I have to pay a cancellation fee. I never even used this trial service at all.

[kglad]

@CrypticScorp 

you should have two confirmation emails from adobe.  one when you started the trial and one when you cancelled.

what are the dates of those emails?

[CrypticScorp]

Billing occurred today, September 3. Trial ended August 19, 2025, but I
didn't top up the card until yesterday after which I was billed $21.49

[kglad]

you failed to cancel during the refund period (which would not have occurred had you cancelled when shivangi_g suggested).  however, jeff_a_w has given you an avenue to make your case.

[Jeffrey_A_Wright]

@CrypticScorp I can confirm that your subscription is still active and then plan is now past the 14 days, which is why you are asked to provide a cancellation fee for your previous commitment. Please see https://helpx.adobe.com/manage-account/using/cancel-subscription.html for more information about your recent commitment to our services.

I do see that you haven't used Acrobat, recently, so please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can evaluate your specific circumstances, @CrypticScorp , to see if your commitment to Adobe can be ended without any charges or fees. Please use a different device if you are unable to reach anyone or are redirected to this public discussion forum.

[CrypticScorp]

Thank you everyone, I'd proceed as advised and feedback as soon as this is resolved.