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IcKz13
IcKz13
Inspiring
February 14, 2023
Answered

Real Help from Real People

  • February 14, 2023
  • 4 replies
  • 3772 views

Hello, 

does anybody knows how to get in contact with Adobe Support in order to get the supposed real help from real people mentioned in one of their pages?

- From the hompage, help/support the contact us button does not work it's fantastically linked to adobe.com/#
- If I click "support history" it's a nightmare, page is broken and nothing works even after code authentication
- If I click on help center and go on the billing area and of course I do not find the answer, when I click on "contact us" I'm redirected to the general document page, the same one you get when you click on "start now" below the magic text "Real Help from Real People - Start Now"

I've got an email saying the monthly pay didn't pass, but the email is:

- a no reply address
- there's not email address to contact support
- there's not phone number even if they inform me about the CET time in which the support is available

If I log in into my account I see the prompt telling me I have to update my method of payment, but, there's no phone number, there's not email address and of top of that, I do not have to update anything as by my side the method of payment is correct, the bank too, I mean there's not problem at all. 

PS: Oh by the way great UX in Adobe, yeah.

This topic has been closed for replies.
Correct answer Abambo

My browsers allows pop ups
It was a cookies problem but still I'm not going to enable all cookies in order to have access to a chat, unless there's a specific cookie just for the chat.
Apparently Adobe has support via chat, indeed the chat bot even ask you if you want to talk with agent to just type in "agent"


quote


It was a cookies problem but still I'm not going to enable all cookies in order to have access to a chat, unless there's a specific cookie just for the chat.


By @IcKz13

Not enabling cookies disables functionalities on many sites. But yes, it's your choice, but as you use Facebook, you could also allow cookies.

 

If you want to contact Adobe customer service, you still have phone and Twitter. So make your choice.

4 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 14, 2023

I am human. 😁

 

The online system works fine for me in latest desktop Firefox or Chrome.

Try using another web device that accepts cookies and does NOT have script blockers or VPN enabled. 

https://account.adobe.com/plans

 

Failing that, contact Adobe Support by phone Monday  - Friday during normal business hours.

https://helpx.adobe.com/contact/phone.html

For help with installing or using a product,  this user-to-user community is your best resource 24/7. 

 

Nancy O'Shea— Product User & Community Expert
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 14, 2023
    quote

    I am human. 😁


    By @Nancy OShea

    Why do I have the impression that you are a cat playing with the globe? 😄

    ABAMBO | Hard- and Software Engineer | Photographer
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 14, 2023

      there are 3 ways to contact adobe; chat, phone and twitter.  to use chat you must use a compliant browser.  (your mobile browser will almost certainly work.)

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      phone:
      https://helpx.adobe.com/contact/phone.html

      twitter:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

        IcKz13
        IcKz13Author
        Inspiring
        February 14, 2023

        the chat button does not work if you do not accept the cookies, so an Adobe agent said on Facebook. I contacted them there

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        February 14, 2023

        correct.  again:

         

        use a browser that allows popups and cookies

         

        and adobe support doesn't use facebook so beware of scammers.

        davescm
        Community Expert
        davescmCommunity Expert
        Community Expert
        February 14, 2023

        Use this link from a browser that supports pop ups

         

        https://www.adobe.com/about-adobe/contact.html

         

        At the bottom right click on the chat button and type AGENT

         

        Dave

          IcKz13
          IcKz13Author
          Inspiring
          February 14, 2023

          @davescm I tried with Chrome and Firefox but I do not see the chat button and if I click on "Get help with all Adobe products" it just bring me back to the hell cycle of bouncing between a document page and another without having access to a contact form because even when the document does not provide answers and you have the "contact us" at the bottom, once I click on it I am reminded back the page with all the document, so it's really frustrating.

            davescm
            Community Expert
            davescmCommunity Expert
            Community Expert
            February 14, 2023

            Do you have pop ups blocked, in the browser or by an antivirus software add in?

            I'm using Firefox here and I see the chat button

             

            Dave

            Ged_Traynor
            Community Expert
            Ged_TraynorCommunity Expert
            Community Expert
            February 14, 2023

            Moved to the Account, Payment, & Plan forum from Photoshop ecosystem

             

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