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sukhwinders25630883
Participant
May 13, 2021
Question

Regarding my Adobe photoshop account.

  • May 13, 2021
  • 2 replies
  • 263 views

Dear,

I am a regular user of Adobe Photoshop and was having permanent account. Paying the monthly subscription. But last month my debit card expired and I precured new debit card. I got mail from Adobe for payment for the month of April, which was not through due to expire debit card. Now I am trying to update my new debit card. But not able to process the same. any solution

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    2 replies

    John T Smith
    Community Expert
    Community Expert
    May 13, 2021

    Manage your cloud plan https://helpx.adobe.com/manage-account.html (including changing)

    or

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Ged_Traynor
    Community Expert
    Community Expert
    May 13, 2021