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Region changes

New Here ,
Oct 07, 2022 Oct 07, 2022

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Hi Adobe Community,

 

I am wondering if anyone can help me or has experienced the same issue.

I created an adobe account 2 years ago with my gmail acount (at this time I was living in SA) now I have moved over to the UK back home to study and want to get the Adobe Student pricing deal because I need adobe products for my studies... However it says it is unavailable in SA but I am not in SA anymore and even if I change the region, when it gets to the last payment step it says Error not avaiable in your country or find a reseller is SA

 

PLEASE HELP

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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in addition to the recommendation of @John T Smith , there are some things you can do yourself:

 


The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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The region can be updated by updating the payment information (you will need a UK credit card or PayPal account). But you can also pass via Customer service to do that for you. You can also create a new user ID, if you have no current plan attached to your old one.

ABAMBO | Hard- and Software Engineer | Photographer

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