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Delightful_soul5C6A
New Participant
January 3, 2021
Answered

Remove unused payment method

  • January 3, 2021
  • 3 replies
  • 9055 views

I have an ongoing create cloud subscription.

 

I have multiple payments methods. I want to remove the one that are not used. I can't find any way to contact Adobe.

 

How can I proceed?

    Correct answer Manan Joshi

    To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    3 replies

    S
    SDSmith45150
    New Participant
    May 10, 2023

    This process is disturbing in that I should not have to deal with an agent to delete my personal financial information.

      kglad
      kglad
      Adobe Expert
      May 10, 2023

      @SDSmith45150 

       

      there is a work-around, but contacting support is generally not a significant burden.

      S
      SDSmith45150
      New Participant
      May 10, 2023

      It is a significant burden.
      To get their attention...
      To get them to understand the issue..
      To deal with them having access to my financial data management that I
      don't have..

      That is significant.

      <info removed-kglad>

        Just Shoot Me
        Just Shoot Me
        Brainiac
        January 3, 2021

        Go into your actual Account on the main Adobe websit. Click the  Manage Your Account button and then on the page that comes up click the View Plan Details.

         

        On that page you will see the section to Add payment method. Click that and you should be able to Remove old or unused payment methods.

         

         

          D
          Delightful_soul5C6AAuthor
          New Participant
          January 3, 2021

          I am only able to edit payment methods, not remove them. The support was able to remove my old card.

            R
            robertburns
            New Participant
            July 19, 2023

            This is complete trash and another tactic of big companies to not give you an option to delete your own payment methods.  They love to make things a hassle to make more money off of the inconvenience.  I am excited to see what happens in the next 5 years and how customer service drastically changes for the betterment of the customer.  I use to love Adobe when they were truly about the Creative... they have a sickness now and better make strong moral changes for what is coming. 

              M
              Manan JoshiCorrect answer
              Adobe Expert
              January 3, 2021

              To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
              https://helpx.adobe.com/contact.html
              Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
              Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
              https://tinyurl.com/y7cfrr7y
              -Manan

                D
                Delightful_soul5C6AAuthor
                New Participant
                January 3, 2021

                Indeed, I had to disable all content blockers in order for the chat buble to appear.

                 

                I had my issue resolved with the support, thanks for the help.

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