Renewed subscription on my phone but apps don't detect renewed subscription

[lambertus_9322]

So my subscription ended on the 8th and on the 10th I decided to renew. I have received my invoice and I can see that the subscription is active on my apple account but my phone app and my laptop app still asks me to renew my subscription. Is there a way for me to refresh the account status?

[Kanikas]

Hi lambertus_9322, 

Did you try a simple method link logging out and then logging back in? 

^KS

[kglad]

to add to @Kanikas suggestion:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

IF your account shows an active subscription and the above fails to help:

proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

[lambertus_9322]

Thank you for your responses. 

I have tried all of the suggestions but to no avail. 

To give slightly more context, I am using the lightroom desktop app. I have the subscription on my IOS account. 

I have read that multiple people only resolved this after a rep from Adobe checked in and helped.

[kglad]

@lambertus_9322 

what's your adobe (https://account.adobe.com) account show?

[Jeffrey_A_Wright]

Lambertus, sorry you are still unable to access the services you are paying for. I do see your subscription is active. If you are seeing discussions about the inability to use the mobile app, then you may want to inquire in those Communities. ^JW