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Report a complaint against Counterfeit Sales. The sale of fraudulently obtained licenses to well-int

New Here ,
Dec 01, 2024 Dec 01, 2024

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关于举报,我曾多次联系过 Adobe 在线客服团队,包括但不限于个人计费团队、企业计费团队、销售团队等众多部门,以及反欺诈和反作弊网站链接三到四,但他们似乎并不想关心这件事, 在网路交流的过程中,他们会告诉你这不在他们的责任范围内,然后随便把你转移到其他地方,但是通过网站填写表格就完全不同了,他们会让你留下联系邮件,但你永远都不会收到回复,所以我在这里发帖希望有人能看到并联系我解决这个问题, 这涉及数十万个欺诈案件的许可证,如果 Adob e 不想解决这个问题,我会考虑加入他们出售以获取利润

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Account management , Billing

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Community Expert ,
Dec 01, 2024 Dec 01, 2024

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New Here ,
Dec 01, 2024 Dec 01, 2024

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As mentioned above, no one has answered my question in the webpage filling report, so your answer is meaningless, and I need to be able to get help from the relevant departments online

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Community Expert ,
Dec 01, 2024 Dec 01, 2024

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what is it that you want?

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New Here ,
Dec 01, 2024 Dec 01, 2024

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我需要反欺诈组织的直接负责人或在线通信,以便可以审查组织是否遵守我提供的许可证

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Adobe Employee ,
Dec 02, 2024 Dec 02, 2024

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Hi @aaron_3840,

Thank you for reaching out and sharing your concerns.

 

If you want to address this matter, you can report it directly through the following link. Adobe genuine software | Adobe official site


Should you require further assistance, please don’t hesitate to reach out.

Regards,
^AN

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New Here ,
Dec 02, 2024 Dec 02, 2024

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是的,我不止一次填写了表格,但每次都没有人回复我,目前已知有数十个组织售出数十万个许可证,但没有人愿意打扰它

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Adobe Employee ,
Dec 02, 2024 Dec 02, 2024

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Hi @aaron_3840,

I’ll review the details and get back to you as soon as possible. I appreciate your patience in the meantime.


Regards,
^AN

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New Here ,
Dec 03, 2024 Dec 03, 2024

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我想知道您的进展

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New Here ,
Dec 12, 2024 Dec 12, 2024

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@Anshul_Nautiyal 

It's been 10 days since your last reply to OP. Any progress?

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Adobe Employee ,
Dec 12, 2024 Dec 12, 2024

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LATEST

Hi @ant_8618 ,
Thanks for following up. 

Your query has been forwarded to the appropriate team. We will provide you with an update as soon as we receive a response from them. Thank you for your patience.

Regards,

AN

 
 

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Community Expert ,
Dec 02, 2024 Dec 02, 2024

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please stop the duplicate posts.

 

<merging..>

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New Here ,
Dec 09, 2024 Dec 09, 2024

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The unauthorized reselling of Creative Cloud All Apps 80Gb K12 has been going on for maybe well over 1 year across a few platforms/channels including Telegram chat groups. 10s of thousands of licenses have been sold. It is unbelievable that something of this magnitude can continue to go on without detection by Adobe. Clearly someone inside Adobe had been well aware of this issue yet somehow chose to look the other way.

Tunnel shareholder profit into the some insider's hands, maybe?

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Adobe Employee ,
Dec 10, 2024 Dec 10, 2024

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Thanks for flagging this. We'll definitely make sure it gets more eyes.


^SG

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New Here ,
Dec 06, 2024 Dec 06, 2024

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Yep, lots of unauthorized resellers out there profiting from 80Gb Creative Cloud Applications which were originally intended for Schools.

 

EDU Institutions who were found to have sold their licenses to the resellers are:

 

No.1 新北市政府教育局

No.2 新竹市政府教育處-Cloud

No.3 St Matthias CE Primary School

No.4 Ysgoldavidhughes

or (Ysgol David Hughes)

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New Here ,
Dec 06, 2024 Dec 06, 2024

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New Here ,
Dec 06, 2024 Dec 06, 2024

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**Unauthorized Distribution of Adobe Creative Cloud Applications**

 

I am writing to bring to your attention a concerning issue involving the unauthorized distribution of Adobe products by various resellers operating on multiple online marketplaces. These illegal resellers obtain licenses from educational institutions and subsequently resell them to individuals.

 

For your reference, I have attached screenshots of proof posted by both buyers and sellers. Additionally, I have observed that buyers from various countries are purchasing these products at significantly lower prices compared to those offered on Adobe’s websites. In fact, I estimate that over 5,000 licenses were sold on these platforms within the past six months alone.

 

EDU Institutions in the Attached Examples Are:

 

No.1 新北市政府教育局

No.2 新竹市政府教育處-Cloud

No.3 St Matthias CE Primary School

No.4 Ysgoldavidhughes

 

If this is allowed by tacit consent from Adobe, people, just go and purchase one there, coz it's much much cheaper than prices offered on Adobe official website.

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Community Expert ,
Dec 07, 2024 Dec 07, 2024

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This is a public forum with mostly other users

This is where you report Fraud-Piracy-Phish https://helpx.adobe.com/security/alertus.html

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Community Expert ,
Dec 07, 2024 Dec 07, 2024

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please stop the duplicate posts

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Adobe Employee ,
Dec 08, 2024 Dec 08, 2024

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Hi there,

Thank you for sharing details. We will highlight this issue with our team. Meanwhile, kindly report this on the link shared above.

 

Thanks
^KS

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