Participant

Answered

Request for Cancellation and Refund of Subscription

Forum|Forum|1 year ago
July 29, 2024
4 replies
2367 views

Dear Adobe Support Team,

I am writing to request the cancellation and refund of my Adobe subscription. I never used the service and did not receive any email notifications regarding the trial period or its expiration. And now, I am trying to cancel my subscription I needed to pay it in full. I only became aware of the charge when I received my credit card bill.

Please I do not have enough money to pay the monthly bill and now you gonna charge me $90 for the cancellation. I'm gonna pay for something I NEVER use?????

Please process the cancellation and refund at your earliest convenience.

Correct answer Shivangi_Gupta

Thread Summary

A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended and an early termination fee, despite not actively using the service.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Avoid Future Charges:

Cancel any active plans via Adobe Account Settings.
Set reminders for trial expirations and to avoid auto-renewals

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day refund window from the beginning of the subscription trial.
Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.

Helpful Resources

S

Shivangi_Gupta

Correct answer

Community Manager

Thread Summary

A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended and an early termination fee, despite not actively using the service.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Avoid Future Charges:

Cancel any active plans via Adobe Account Settings.
Set reminders for trial expirations and to avoid auto-renewals

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day refund window from the beginning of the subscription trial.
Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.

Helpful Resources

D

dawn_9212

Participant

This just happened to me and I'm fighting with their custome service over the cancellation fee. I will never ever use Adobe paid services again!

kglad

Community Expert

no fight is usually needed.

Kanikas

Community Manager

Hi dawn_9212,

We're sorry about your experience. If you cancel your Adobe subscription before the contract renews, the cancellation fee is included. We hope you were able to sort out the issues with our support team.

Have a nice day.

Thanks

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

M

Manan Joshi

Community Expert

Hi @Dan38864615uaky,

This is a peer to peer forum with very little participation by Adobe staff. Please contact Adobe support to discuss your options.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

Thread Summary

A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended and an early termination fee, despite not actively using the service.

Best Solution for Similar Cases

Helpful Resources

Thread Summary

A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended and an early termination fee, despite not actively using the service.

Best Solution for Similar Cases

Helpful Resources

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