Request for refund

[zachary_7523]

Hello,

I signed up for the Adobe Acrobat Pro free trial at the beginning of August to sign a single document, and i thought I cancelled immediately. However, I didn't realize I was charged in August. Now, I've been charged again yesterday, Sep. 12, and I just noticed the charge on my bank account. I cancelled immediately, but my service is set to continue for another month with no refund. I'm not asking for a refund for the month I paid in August, but I would like one for the month billed in September. 

Please advise. Thank you. 

[kglad]

a refund is beyond a stretch, but it's ok to ask.

hopefully, you had a monthly subscription, or you'll be charged a cancellation fee.

[zachary_7523]

Thanks for the quick response. Yes, it was month-to-month. I only signed up to sign documents related to a job application. I'd been unemployed for quite some time, and I thought the free trial was cancelled. Guess I'll skip groceries this week. I suppose I only have my self to blame for apparent negligence. Thankfully, I'm employed now, so I'll be able to afford it soon. I'll surely never be using Adobe products again. 

Take care! 

[kglad]

i'm not a decision maker here.  on monday ~8am pst if you haven't seen a response here from an adobe employee, post again and we'll flag one.

[zachary_7523]

Oh, I see. Well, here's hoping! I'll keep an eye out and follow up on Monday. Have a good weekend. 

[kglad]

yes, it's unlikely, but you never know.  (because of your honesty i think there's hope).

[John T Smith]

Refunds are only done when you cancel in 14 days or less from the start of a trial

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163...

[zachary_7523]

Thank you for your reply. I will look into that.

Before posting, I read the terms, called their support phone line, and engaged with the AI chat bot. I recognize that refunds are not eligible after 14 days of initial purchase. The support line is unavailable, and it did not provide hours of operation. The chat bot kept repeating the same prompts, none of which were helpful, so I appreciate talking to a real person. Despite this being a public forum, it is my understanding that it's owned and operated by Adobe, and my hope is that someone within the organization will engage with my post and help me with a resolution. Your reply was helpful for me in this effort, so again, thank you. 

[kglad]

yes, monday morning- we'll see.

[Shivangi_Gupta]

Hi zachary_7523,

We appreciate you reaching out. I can see that you have a monthly plan for Adobe Acrobat Pro. We are sorry, refunds can only be initiated if the cancellation is done within first 14 days(including trial).

We hope you understand.

^Shivangi

[zachary_7523]

Hello Shivangi, and thank you for your reply. I understand the policy. As I mentioned in my post, it was my understanding that I had cancelled immediately. Given that, I felt I may be entitled to a refund for a service I never used outside of the trial period. Your response, simply restating policy without addressing any of the context of my post, indicates to me that no exception will be made. I didn't expect much, but I'm disappointed. I'll be sure to never use Adobe again for anything, due to the negative impact this experience has had on me and my finances, and the lack of consideration for my apprarent mistake. The $60 I never intended to spend with Adobe will hopefully be the last. Although, considering you said my subscription is monthly and didn't acknowledge that I have cancelled (to my knowledge, for a second time), could you please confirm I have indeed cancelled my subscription? 

[Shivangi_Gupta]

I understand.

While I’m unable to process account-specific requests such as cancellations or refunds directly, our Support team is best equipped to look into your subscription status and explore any possible resolutions. You can reach them here: 

https://adobe.ly/483vaQX

Please select the relevant product and issue type, and you’ll be connected to a representative who can assist you further.

Once again, I’m sorry for the inconvenience, and I hope the support team can help clarify and resolve this for you.

^Shivangi