Restore purchase issue

[kiersten_5059]

I keep having issues trying to sign into Lightroom. My subscription doesn't expire until January 2025 but when I sign in I get a pop up that I don't have a past purchase and I am prompted to start a trial to purchase. I only have one account and sign in through Apple. 
not sure how to get my purchase to restore. Please help!

 

 

[moved to the correct community and from bugs to discussion according to the community rules - Mod.]

[GoldingD]

• Where do those screenshots come from?
• Lightroom MAS? Ok, figured that out, you paid for Lightroom thru the MAC APP Store?
• So, this about Lightroom Ecosystem Lr, not Lightroom Classic LrC?
• If you bring up your Creative Cloud app, what is shown?
• If you bring up Adobe.com, sign in, and look at your Plan, what is shown? Do you even have a Plan at Adobe, or just at Apple?

[GoldingD]

Moderator

Has the author created this post in the wrong community. Perhaps it belongs in Lightroom Ecosystem, or perhaps Account, Payment; & Plan (where it would probably get lost)

[GoldingD]

I suspect that you need to contact Apple:

https://support.apple.com/billing

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[Shivangi_Gupta]

Hi kiersten_5059,

We are sorry for the experience. We are to help.

Have you tried the steps listed in the articles shared by @kglad above? Let us know if they help or bring any change.

Looking forward to your response.

^SG