Restore purchases

[haimamdn]

Hi. Can some agent help me here? I would like to request a refund for my recent purchase because it was accidentally charged to my bank account. I did not intend to upgrade my account to Premium, as I was only using the 7-day free trial. I was unaware that a payment would be processed, and I did not authorize this upgrade. I kindly ask for your understanding, as this was an unintentional purchase. I would really appreciate if you could restore my account back to the free version and issue a refund for the payment that was deducted.

[haimamdn]

In addition, I did not use any of the Premium features after the accidental upgrade.

[haimamdn]

I also noticed that there is no ‘Restore Purchase’ option available in my account, which made it difficult for me to resolve this on my own.

[Charlie.D]

Hello @haimamdn 

When you subscribe to any app or service on an iPhone, the transaction goes through iTunes and it is Apple who owns that transaction.  I believe if you contact Adobe Support, they would advice you to contact Apple / iTunes Support for help with this.

If you want to see what Adobe Support can do to help, please contact them at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT to reach a person quickly

[haimamdn]

Hi. How do you contact the store? 

[Kanikas]

Hi haimamdn,

Do you mind sharing the complete issue you are facing? Are you facing issue with a subscription? Have you purchased a mobile subscription? Kindly share more details so that we can help you. 

Thanks 
^KS

[haimamdn]

Hi. I would like to request a refund for my recent purchase because it was accidentally charged to my bank account. I did not intend to upgrade my account to Premium, as I was only using the 7-day free trial. I was unaware that a payment would be processed, and I did not authorize this upgrade. I also did not use any of the Premium features after the accidental upgrade. I kindly ask for your understanding, as this was an unintentional purchase. I also noticed that there is no ‘Restore Purchase’ option available in my account, which made it difficult for me to resolve this on my own. I would really appreciate if you could restore my account back to the free version and issue a refund for the payment that was deducted. Thank you 😭

[Shivangi_Gupta]

Hi @haimamdn,

We appreciate you reaching out. Adobe offers full refund if the cancellation is done within first 14 days. Please cancel your plan and wait for the 12-14 days for the refund to process. You may refer to this article: https://adobe.ly/4lQ3uSQ

Let me know if you have any additional questions.

^Shivangi

[haimamdn]

Hi @Shivangi_Gupta

Thank you so much for your response. I just checked my App Store account at the moment and noticed that the subscription has already been automatically canceled on its own. May I kindly ask, how can I be certain that the refund will still be processed on my end, given that the plan is already canceled through the App Store? I truly appreciate your assistance and just want to make sure everything is properly settled. Thank you again for your kind support.

[kglad]

you must alot up to 14 days for the refund to appear on your credit card.

[kglad]

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html