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New Here ,
Dec 15, 2020 Dec 15, 2020

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Bună ziua, am anulat planul adobe și m-ați taxat cu 500 de lei, iar acum colac peste pupăză, mi-ați luat iar din cont 17 euro!!!! Am anulat planul, ce mai vreți de la mine? asta e hoție pe față!

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Guest
Dec 15, 2020 Dec 15, 2020

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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Hello @Mihăiță5C57,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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LATEST

Are you sure you really cancelled?  Did you get a confirmation?

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below and click on Manage Plans.

https://account.adobe.com/plans

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
The TERMS you agreed to when you joined:
https://www.adobe.com/legal/subscription-terms.html

 

2. If you still need help, scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

❄   ☃   ❄

Happy Holidays!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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