Sign out of one device to activate this device, but the device is the one that is already activated

Community Beginner ,
Dec 27, 2021 Dec 27, 2021

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I went to open Premiere and it comes up with an errorto sign out of ine of the devices below to continue.

It states "This Device Not Activated" but one of the activated devices is the one it says is not activated.

I've looked through posts and some say it may be due to a component change (I have changed the graphics card). I'm just concerned that if I sign out of the activated device nad try to activate the same device it will not allow it, hqas anyone had this experience?

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correct answers 2 Correct answers

Adobe Community Professional , Dec 28, 2021 Dec 28, 2021

check your account for activated devices by going to your account, https://accounts.adobe.com

> click plans and payment > activated devices.

 

sign out from them all if you have any problem.

 

 

kglad_0-1640704341828.png

 

 

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Adobe Community Professional , Dec 28, 2021 Dec 28, 2021

Once everything is deactivated and your activation count is reset to zero, you can activate or reactivate any device. No need to rename anything.

 

In any case, simply renaming a device does not fool the activation server. Device identification goes far deeper than that.

 

You can activate and reactivate the same device as many times as you wish. You just can't exceed the cap of two simultaneous activations.

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Adobe Community Professional ,
Dec 28, 2021 Dec 28, 2021

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check your account for activated devices by going to your account, https://accounts.adobe.com

> click plans and payment > activated devices.

 

sign out from them all if you have any problem.

 

 

kglad_0-1640704341828.png

 

 

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Community Beginner ,
Dec 28, 2021 Dec 28, 2021

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Thanks KGlad, I am just concerned that if I sign the activated device out that Adobe won't let me activate the same device back again.

But if that's the case I could rename the computer and then it would accept as a new device.

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Adobe Community Professional ,
Dec 28, 2021 Dec 28, 2021

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Once everything is deactivated and your activation count is reset to zero, you can activate or reactivate any device. No need to rename anything.

 

In any case, simply renaming a device does not fool the activation server. Device identification goes far deeper than that.

 

You can activate and reactivate the same device as many times as you wish. You just can't exceed the cap of two simultaneous activations.

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Community Beginner ,
Dec 30, 2021 Dec 30, 2021

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Thanks John & kglad for replying, I deactivated the device and Adobe automatically activated the new (same) device, Cheers

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Adobe Community Professional ,
Dec 30, 2021 Dec 30, 2021

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you're welcome.

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Adobe Community Professional ,
Dec 29, 2021 Dec 29, 2021

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i've not seen anyone report that problem, but if you encountered it using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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