Subscription change Photo Cloud 20GB to 1TB

[thydney1970]

Hello everyone

For various reasons, I haven't been actively using Adobe Lightroom Classic for quite some time, and I'm now in the process of getting back into it. I just noticed that the cloud storage included in the “Photo Cloud” (LrC & Photoshop) subscription has been massively increased to 1TB. However, when I check my current “Photo Cloud” subscription, I still only have 20GB included in my subscription. If I want to change my subscription via Manage Subscriptions, the only option available is “Cancel Subscription.” I am somewhat surprised that my subscription has not automatically increased to 1TB of cloud storage and would now like to know exactly how to proceed in order to upgrade my Photo subscription to 1TB. If I cancel my existing subscription, will I have to completely reinstall Lightroom and Photoshop, or will I just have to re-register?

I would be very grateful for support in resolving my issue. The screenshots show my current subscription and the situation as it stands at the moment.

Thank you very much!

[kglad]

are you following https://helpx.adobe.com/manage-account/using/change-plan.html

[peters30993164]

to kglad ,  I just tried changing my adobe plan, it doesn't work, I've tried it several times, it keeps showing a warning that my plan hasn't been changed and I have to try again later

[kglad]

use a different browser.  a mobile phone with updated os and browser with wifi disabled is a good choice 

[peters30993164]

It wouldn't be easier to fix this error on the Adobe website. I've been
paying Adobe enough money for several years to offer reliable service. Why
should I look for other ways to continue paying them for other application
plans? Why make things simple when you can make them complicated. Come on...

[kglad]

check my answer here, https://community.adobe.com/t5/account-payment-plan-discussions/how-do-i-contact-customer-support/td...

[Shivangi_Gupta]

Hi @thydney1970,

We appreciate you reaching out. As per your account details, you have an active Photography plan(20GB) which will end on May 28, 2026. I understand you have already tried changing the plan using the self-help article shared by the expert above, please feel free to start a chat with our support team here: https://adobe.ly/453rMU4

They'll be able to provide you the best possible solution.

Let us know if you have any additonal questions.
^Shivangi

[thydney1970]

i ve tried these steps several times and according the adobe help, also from several browser but i only have the cancel subscription available and as shown in my screenshots. thats why further information and steps are very helpful for me and getting support without loosing anything.

[kglad]

then you'll need guidance from an adobe employee or search others that have already received this information.

[peters30993164]

it's like looking for a yeti, there's about the same chance that you'll find an Adobe employee who can give you advice