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yevah31811871
Participating Frequently
June 20, 2024
Question

Technical problem of the payment

  • June 20, 2024
  • 2 replies
  • 195 views

I paid for Adobe subscription, but there's a wrong information that I still didn't pay. How to solve the problem, if days later that will not let me to use the tools? Here's the fact that I paid:

This topic has been closed for replies.

2 replies

kglad
Community Expert
June 20, 2024

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

yevah31811871
Participating Frequently
June 20, 2024

Thanks a lot!😊

kglad
Community Expert
June 20, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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