The beta version of Sampler 5.0 cannot be used

[小饰]

Hello, a while ago I submitted a testing invitation for Sampler 5.0 in a report, and the result was that I was selected. My email also received the testing invitation link, and I have successfully downloaded and installed Sampler 5.0. However, when I open the software, Adobe's substance subscription plan always pops up. If I don't pay, I will still be unable to use the beta version. If I close the subscription window, the software will also close. I logged in to the same account on Creative Cloud. How can I solve this problem now?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download and install">

[小饰]

Okay, I will republish it

[kglad]

your post was moved to the correct forum, https://community.adobe.com/t5/substance-3d-sampler-discussions/the-beta-version-of-sampler-5-0-cann...

[LoryAline]

@kglad Not the correct forum actually. The problem isn't Sampler but there's an issue with the license keeping the user from using the application. Maybe https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=lat... would be a better place for this issue.

@小饰 Can you add infos on your license and how you got it. It will help us to have all the info you can give.

[kglad]

<moved to account, payment & plan>

[Jeffrey_A_Wright]

小饰, I am sorry, but we won't be able to help you with a Substance licensing question in the Account, Payment, and Plan forum either.

Please click on https://adobe.ly/3VzUir9 to chat with a member of our chat support team who can help you further with questions about using Sampler. ^JW

[小饰]

I clicked on your link to try to get in touch with the team, but when the receptionist transferred to another member, I waited for a long time without anyone contacting me, probably because I haven't started work yet. What are the working hours of the team members?

[kglad]

then for subscriptions that appear as trials:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[小饰]

Hello, all the above solutions have been ruled out and have failed,

[小饰]

Okay, I received the test invitation via email, here is my invitation link.

https://www.adobeprerelease.com/beta/8AD3B89B-2EA0-4BCA-CB1E-5A41548E7F76/invite/CA0D6F6E-FE67-4E44-...

[Cyril Dellenbach]

Hello @小饰,

Do you have a valid license to our Substance apps ? Even if it's the beta version for Substance Sampler 5.0, you need a license to try it.

Regards,