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Participant
April 24, 2023
Answered

The "Manage Plan" tab isn't showing, can't fix the issue

  • April 24, 2023
  • 3 replies
  • 908 views

I'm trying to cancel my Adobe account, but for whatever reason the "Manage Plan" tab no longer shows up after I paid my bills. Despite the fact I'm the sole owner/user of the account (my device is the only one activated in fact.) Also, I have no access to Admin Console for some reason. Is there anything that would help/get my account cancelled finally?

This topic has been closed for replies.
Correct answer Ronna29564013j0wz

DISREGARD! Matter is fixed!

3 replies

Participant
March 30, 2024

Bro , i have the same Problem. I am using free trial but now I want to cancel it but the MANAGE PLAN tab isn't showing , help me bro ..

kglad
Community Expert
Community Expert
March 30, 2024

@Prince36419643mr2l 

 

do you have an education, teams or enterprise subscription?

Participant
December 21, 2023

I must find MANAGE PLAN so I can cancel my my one week trial offer. 

kglad
Community Expert
Community Expert
December 21, 2023

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Ronna29564013j0wzAuthorCorrect answer
Participant
April 24, 2023

DISREGARD! Matter is fixed!

kglad
Community Expert
Community Expert
April 24, 2023

thanks for the update.