The "Manage Plan" tab isn't showing, can't fix the issue

[Ronna29564013j0wz]

I'm trying to cancel my Adobe account, but for whatever reason the "Manage Plan" tab no longer shows up after I paid my bills. Despite the fact I'm the sole owner/user of the account (my device is the only one activated in fact.) Also, I have no access to Admin Console for some reason. Is there anything that would help/get my account cancelled finally?

[Ronna29564013j0wz · Accepted solution]

DISREGARD! Matter is fixed!

[kglad]

thanks for the update.

[alan34389807qbxz]

I must find MANAGE PLAN so I can cancel my my one week trial offer. 

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Prince36419643mr2l]

Bro , i have the same Problem. I am using free trial but now I want to cancel it but the MANAGE PLAN tab isn't showing , help me bro ..

[kglad]

@Prince36419643mr2l 

do you have an education, teams or enterprise subscription?