Transfer of license.

If this is an enterprise or team license you need to contact Adobe using the Admin Console. The Admin Console is available only to the contract administrator.

If this is a retail subscription it belongs to the original person for whom the subscription was made and is absolutely non-transferrable. The company has no rights or ability to administer the contract, change the name, or anything else. The original subscriber cannot transfer it either. A new person needs a new subscription purchase.

If this is a Teams/Enterprise licence, you can simply reassign the licence to the new user using the admin console: https://adminconsole.adobe.com.

If it is a single user licence, the licence is tied to that user. If you do not have access to the phone that is tied to that account, you will need to have at least access to the e-mail address. These resources may be of help:

• https://helpx.adobe.com/manage-account/using/change-or-reset-password.html.
• https://helpx.adobe.com/x-productkb/global/2-step-verification-account-security.html
• https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

To contact Adobe support: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Moving this to a better suited forum Account, Payment and Plan.

-Manan

Hi there,

Thank you for reaching out. You can contact us at (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page as suggested by @BobLevine. If you are Enterprise or team users, navigate to the Support tab in the Admin Console as suggest by @Test Screen Name. For more details on Enterprise and Teams, you may visit this help article (https://helpx.adobe.com/enterprise/using/support-and-expert-services.html). I hope it helps.

Regards,

Anshul Saini

If this is an enterprise or team license you need to contact Adobe using the Admin Console. The Admin Console is available only to the contract administrator.

If this is a retail subscription it belongs to the original person for whom the subscription was made and is absolutely non-transferrable. The company has no rights or ability to administer the contract, change the name, or anything else. The original subscriber cannot transfer it either. A new person needs a new subscription purchase.