Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Trial version pop-up window after account suspension lifted

New Here ,
Dec 03, 2019 Dec 03, 2019

Account was suspended today until new payment card was updated. Off suspension But, now it won't let me into my paid version. A pop-up window keeps asking if I want to try the "trial version" I have signed out, and back into Creative Cloud twice, and to no avail. What do I do to rid the trial versions, and return to my normal paid version??? 

TOPICS
Billing
425
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 03, 2019 Dec 03, 2019

Sign Out and then back in. Reboot the system in between the sign out and sign in.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 03, 2019 Dec 03, 2019

Thank you, but already did that twice. Not working. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 03, 2019 Dec 03, 2019
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 03, 2019 Dec 03, 2019

Had gone through the 1st link twice. Looking into the other 2 links you posted. Thank you!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 03, 2019 Dec 03, 2019

Please note also that, even that it is not usual, it may take "some time" for the system to recover...

ABAMBO | Hard- and Software Engineer | Photographer
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 03, 2019 Dec 03, 2019
LATEST

As above. It may take a day or two to become active again.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines