Unable to buy creative cloud using credit/debit card

Report · Nov 22, 2021

I have been trying to purchase adobe creative cloud monthly subscription from India (Black Friday offer) with both credit and debit cards and both fails with invalid billing info. My international usage is enabled and I am able to make other international purchases. So my bank is not authorising the payment is something that I can't accept. Even the customer care quatation and secure payment was not working I tried with my card my family members and friends card too. Even with other adobe accounts we were not able to purchase the subscription from India. Is the offer really exist in India did any one purchased it recently? Adobe should do something about this failures as customer support is not able to help much

Report · Nov 22, 2021

Hi there,

You can purchase the Black friday offer in India as well. Please make sure the address/country mentioned in your Adobe account is same with the address/country mentioned with your bank.

The details of the Credit card should match with the account details.

You may see this link for more details:https://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.html

Hope this helps!

Thanks

Kanika

Report · Nov 22, 2021

if you don't have a match per @Kanikas, change what's needed:

The country associated with your adobe id must match the store you purchase from and must match the payment address.

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

Report · Nov 26, 2021

I am having the exact same issue with the Black Friday offer, I spent 2 hours with the customer care team on messenger and they said my Visa card was not compatable and said that someone else could pay my subscription. But when I tried that it would not let me purchase it that way either, as the payment credit card is in a different name to my name.

I need the software. I can't believe that you cant buy it!

Report · Nov 30, 2021

No.. Nothing worked. I have been on this for 2 days and when I tried to purchase the business version with exact same details the transaction went through successfully. I can't believe such thing can happen with adobe. How can individual purchase didn't work but the business version worked with exactly same card and other billing details this is ridiculous. There is 4K difference of amount is that's the reason??