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Damian26797911zfvd
New Participant
November 5, 2022
Answered

Unable to cancel the subscription without updating payment method

  • November 5, 2022
  • 3 replies
  • 3193 views

I have Payment error, because I don't have cash on my card, but it tries to to get every 12 hours cash from my account!!!! And I can't cancel the plan, there is no way to contact support, any email. What to do??

    Correct answer Shivangi_Gupta

    Thread Summary

    An Adobe user expressed challenge when trying to cancel the subscription due to failed or outdated payment method.

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    1. Update Your Payment Method

    • Adobe may require a valid payment method to process any pending charges before allowing cancellation.
    • Once updated, you should be able to complete the cancellation process smoothly.

    2. Check Adobe’s Refund Policy:

    • Adobe offers a 14-day refund window from the beginning of the subscription trial.
    • If you're within this period, you're eligible for a full refund - no questions asked.

    Helpful Resources

    3 replies

    S
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    July 24, 2025

    Thread Summary

    An Adobe user expressed challenge when trying to cancel the subscription due to failed or outdated payment method.

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    1. Update Your Payment Method

    • Adobe may require a valid payment method to process any pending charges before allowing cancellation.
    • Once updated, you should be able to complete the cancellation process smoothly.

    2. Check Adobe’s Refund Policy:

    • Adobe offers a 14-day refund window from the beginning of the subscription trial.
    • If you're within this period, you're eligible for a full refund - no questions asked.

    Helpful Resources

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    November 5, 2022

    Please contact support by following the instructions below. They will help you out

    1. Go to <Removed by Moderator>
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

      D
      Damian26797911zfvdAuthor
      New Participant
      November 5, 2022

      I can't cancel it, because it says, I need to update the payment method before I can cancel it. NO WAY I WILL DO IT!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 5, 2022

      use a browser that allows popups and cookies and contact adobe support by clicking here, <Removed by Moderator>
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human

      p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

      p.p.s. you can also use twitter to tweet @AdobeCare

      p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

       

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