Participant

Question

Unable to create new account with same email address as deleted previous account

Forum|Forum|4 years ago
February 21, 2022
2 replies
2270 views

Hi,

I thought the deletion of an account would be complete, i.e. that my email address would be available again for the creation of a new account, but it doesn't seem to be the case.

Who (and how) can I contact to have the job made properly so I can create a new account with my main email address? I don't pay a plan and Adobe puts a lot of effort in not being available for free users like me.

Marion

PS the reason I had to delete my account was that it was attached to a crashed previous laptop and could not be used on my new current laptop.

Account management

This topic has been closed for replies.

Peru Bob

Community Expert

I don't pay a plan

By @Marion23261759zqgd

I assume you mean that you are using a product that has a serial number and not a subscription.

they don't allow changing the laptop the account is attached to.

...As to changing computers, it looks really fine in theory, but IRL I got an error message

By @Marion23261759zqgd

If the message was that you could not activate because it was already activated on another computer, then you can contact Adobe Customer Service and only ask to have your activations reset (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

M

Marion23261759zqgdAuthor

Participant

Thanks Bob for your input.

I was only using Adobe Digital Editions and more recently, I used the Sign function just once.

You may be right on the activation issue, I really don't remember what the error message was precisely about. Meanwhile I have deleted my account, so it may make things worse in that respect. In any case, thanks for the phone numbers, because I only got the chatbot once, and it didn't open multiple following times, I don't know why, one more thing I can ask Adobe Customer Service.

Best

Marion

M

Manan Joshi

Community Expert

The way things are currently and based on numerous experiences shared by people on the forum I don't think reusing email ID is possibe at all. You can ask on Twitter to be sure @AdobeCare

-Manan

M

Marion23261759zqgdAuthor

Participant

Thanks for your reply. Still, it's not a clever policy from Adobe to forbid reusing email ID if on the other hand they don't allow changing the laptop the account is attached to. Technically, that means that each time I change laptop I will have to create a new account. Where's the sense in that?

M

Manan Joshi

Community Expert

I concur, however, I am just a user like yourself. It's upto the policy makers in Adobe to think about it, maybe they have some technical contraints that we don't know off that is holding this up or it's just not a priority item at the moment, we can only speculate about it.

@Marion23261759zqgd wrote:

they don't allow changing the laptop the account is attached to.

Could you elaborate on this. As far as I know you can very well change your computers and sign in with your Adobe ID to start using your subscription, there is no restriction on changing computers that I know of or have experienced. See the following

https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html

-Manan

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