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Unauthorized charge

New Here ,
Mar 12, 2021 Mar 12, 2021

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I was recently charged for Adobe export pdf at $25.46. I didn't authorize it and didn't agree to a subscription so I could use it for three days while being charged for a year when I had to use the service in 2020. How do I cancel this and get a refund. 

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Community Expert , Mar 13, 2021 Mar 13, 2021

No promises, but you can contact Adobe Customer Care: https://helpx.adobe.com/contact.html 
Click the chat icon in the lower right and type "agent".

 

As volunteers, we cannot help with billing. Do not respond to scammers who may PM you. Adobe Staff has "Employee" by their name and can look up your account by your user ID.

 

~ Jane

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LEGEND ,
Mar 13, 2021 Mar 13, 2021

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I'm not sure what you are saying. 

- That you never chose ExportPDF at all?

- That you chose ExportPDF, but did not expect any charge at all?

- That you chose ExportPDF and paid for a year, but did not read the terms and conditions, so you were not expecting the subscription to renew?

- Something else?

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Community Expert ,
Mar 13, 2021 Mar 13, 2021

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No promises, but you can contact Adobe Customer Care: https://helpx.adobe.com/contact.html 
Click the chat icon in the lower right and type "agent".

 

As volunteers, we cannot help with billing. Do not respond to scammers who may PM you. Adobe Staff has "Employee" by their name and can look up your account by your user ID.

 

~ Jane

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New Here ,
Apr 04, 2023 Apr 04, 2023

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Hi ..I as well would like a refund of the unauthorized charges last month. I sent email after seeing the charges but no reply. I dont understand how they can proceed without confirming the services. I tried to use the service when i was not getting any answer , but it was unsuccessful and i never got teh change to use it anyhow from the trial to the date i was charge without my authorization. i demand a refund , adobe should check and respond to the emails. i see that many users are fooled and have no even ways to cancel . today i received a notice again of payment. this is such a disappointment.

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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Hi ..I as well would like a refund of the unauthorized charges last month. I sent email after seeing the charges but no reply.

By @mona lisa2923674601pe

 

Adobe does not do support by email, but scammers do. Follow the directions in this thread to contact Adobe Customer Care.

 

Jane

 

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Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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Hi there,

 

Thank you for writing to us. Happy to help!

 

We have checked your account and we see that you have an active Acrobat Pro subscription under the email address associated with the community which has a billing issue hence, cancellation will not be possible until you fix the issue.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

For future refernce please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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New Here ,
Apr 04, 2023 Apr 04, 2023

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Hi Rashmi

The Pro subscription was not confirmed nor authorized hence the complain.

Unfortunately , there is no option for reverse  in any of this and charges are just made without authorization.

I never confirmed subscription, you can check that i have tried to cancel but to no success. Billing will automatically charge without our authorization here. Imagine how many of us having the same problem , your company is making money out of the unauthorized charges,

Please reverse the unauthorized charges made on Feb-March and cancel the any services that was generated automatically. Clearly its shows that we were not given the oppportunity to cancel as it is only your company who can do cancellation in your system.
I am expecting the charges made on the same month to be reverse to my account and I will not accept any cancellation charges as the service was never used in the first place.

Thanks

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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@mona lisa2923674601pe 

Only Adobe Customer Care can assist with billing. 

Jane

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Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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Hi there,

 

Please report the unauthorized charges to your bank and also contact our Support team as suggested earlier.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Regards,

Rashmi

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