Unauthorized charge???

[ashleya68878008]

Hello, I am reviewing my credit card statement and there is a charge (besides my subscription charge) for "Adobe Acropro Subs" for $27.99 USD. What service is Acropro Subs? Kind regards.

[AkanchhaS · Accepted solution]

Hi Ashleya68878008,

In your current account I do not see any subscription for Acrobat Pro DC. So there could be a possibility you have registered any other email address.

Acrobat Pro is a subscription based service to create, manipulate, print and manage files in Portable Document Format (PDF) etc.

If you do not use the service or don't wish to continue with it then you may contact to our billing team via chat/phone support

Contact Customer Care

They will go ahead and assist you further.

Regards,

Akanchha

[Rafael23328571pyat]

This is a disgusting scam!! I will find a place to inform (at least once a day), anyone who may read, about your unlawfull procidings. I will do this every day of my life if I ever miss a day, I will write two reviews the next days, Criminals!

[Bernd Alheit]

Why is the reply a disgusting scam?

[Rafael23328571pyat]

Not the replay. I am posting that i've been scamed by adobe acrobat everywhere I can. If I find a discussion or forum about Adobe Acrobat, I will post about the time they scamed me...

[Bft45]

THEY TRYING TO SCAM EVERYONE! 
TAKE MY ACCOUNT OFF!! I WILL CONTINUE TO LET EVERYONE KNOW, SO I WOULDNTTEY TO DELETE THESE MESSAGES EVERYONE WILL KNOW! I have 500k followers KEEP PLAYING WITH ME ILL HAVE EVERYONE ON THERE REALYING THE MESSAGE! 

[sandralennon1949]

Hello my name is Sandra Lennon. I checked my bank account and I see withdrawal from your company. Please correct this problem and put the funds back into my account. If this account is still opened, please close th account.

Thank you

Sandra Lennon 

[try67]

This is a user-to-user forum. You can contact Adobe Customer Care through here: https://helpx.adobe.com/contact.html

[rszanti]

I too have been charged for a software I'm not using (no trial either) but the above contact link leads to a multiple choice page that does not provide for any answers or ways to get the problem corrected. Anyone know where to go to fix this without multiple calls to the credit card company or small claims court ? 

[try67]

What software is that, exactly? If you think someone stole your CC and is using it to make charges then you should contact your bank and/or CC company.

[Lori5FA0]

I called my bank and had them stop all payments.

[Twiceshy]

I also was charged 70 dollars Canadian i tried the 30  day so called free trial if I wanted to keep using the it I would then pay on the 27th of the month i decided it was not what i needed yet i was charged 47 dollars canadian for canceling and another 23.52 yet no charged should even of accured untill the 27th of this month. I will make sure I NEVER use any product related to adobe again. I see this as stealing taking money for canceling on a free trial just wow.Also please delete my account as you leave no option to remove my CC information any firther charges i will be disputing with my CC company shame on you adobe.

[NicaRico]

Hello. I received a $14.95 charge to my card. I do not recognize this charge. Can you give me an explanation??

[Jerard5FEC]

I can no longer do business with Adobe. After my free trial I was billed without my knowledge. I paid for two months and finally realized what was happening when I noticed the charges on my bank account. I rarely use adobe, so I decided to cancel. Then they decide to slap me with a cancellation fee that was double the monthly subscription!!! I do not recommend this product at all!

[briant48820292]

Hey WTF is going on here?! Why is Adobe charging everyone for random ass subscriptions? I just noticed in my bank account that your are billing me for $14.99 for "Adobe AcroPro" Which I have never used and never signed up for, and you have been charging me for 12 months! Under my current plans and under transaction history NONE of these charges show up. I would like this resolved ASAP.

[Test Screen Name]

If you think someone has stolen your credit card details to take out a subscription, contact your card company urgently. This happens a lot: it's a popular target for criminals, who often sell on the "cheap subscription" which lasts until someone checks their credit card statement.

[flowersfaye0]

I need a list of the checks we were charged for so i can attach it to the
other paperwork.

[briant48820292]

I was able to get ahold of customer service chat and they were actually very friendly and quick to help out. They claimed they stopped the subscription effective immediately. So we will have to see come next month if I am still getting charged. I took a screen shot of the chat though for records.

[ZHAOZHE5DD1]

Hello, I also meet this problem too. Would you mind tell how to connect to Adobe customer service? I can not find them on the Adobe website.

Thank you

[Bernd Alheit]

https://helpx.adobe.com/contact.html 

[ZHAOZHE5DD1]

Hello, thank you to give me this link. But when I open it, I did not find real help from a real person. Would you mind tell me how did you do on this website. If you are willing, you can reply to me by sending an e-mail to [PII removed by moderator] Thank you.

[Test Screen Name]

ZHAOZH, you MUST NOT post your email address. Adobe WILL NOT email you. But you may get replies from liars, scammers and criminals. Do not respond. You must use the info in the contact page.

[try67]

Try this one:
https://helpx.adobe.com/contact/phone.html

[ZHAOZHE5DD1]

I will try to call them. Thank you.

[ZHAOZHE5DD1]

Thank you. I will be more careful. But i still do not know how to do on that page. I felt anxiety.