Unauthorized charge???

New Here ,
Jul 20, 2017 Jul 20, 2017

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Hello, I am reviewing my credit card statement and there is a charge (besides my subscription charge) for "Adobe Acropro Subs" for $27.99 USD. What service is Acropro Subs? Kind regards.

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correct answers 1 Correct answer

Adobe Employee , Jul 24, 2017 Jul 24, 2017
Hi Ashleya68878008, In your current account I do not see any subscription for Acrobat Pro DC. So there could be a possibility you have registered any other email address. Acrobat Pro is a subscription based service to create, manipulate, print and manage files in Portable Document Format (PDF) etc.If you do not use the service or don't wish to continue with it then you may contact to our billing team via chat/phone support Contact Customer Care They will go ahead and assist you further.Regards,A...

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Adobe Employee ,
Jul 24, 2017 Jul 24, 2017

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Hi Ashleya68878008,

In your current account I do not see any subscription for Acrobat Pro DC. So there could be a possibility you have registered any other email address.

Acrobat Pro is a subscription based service to create, manipulate, print and manage files in Portable Document Format (PDF) etc.

If you do not use the service or don't wish to continue with it then you may contact to our billing team via chat/phone support

Contact Customer Care

They will go ahead and assist you further.

Regards,

Akanchha

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New Here ,
Feb 24, 2022 Feb 24, 2022

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This is a disgusting scam!! I will find a place to inform (at least once a day), anyone who may read, about your unlawfull procidings. I will do this every day of my life if I ever miss a day, I will write two reviews the next days, Criminals!

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Adobe Community Professional ,
Feb 25, 2022 Feb 25, 2022

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Why is the reply a disgusting scam?

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New Here ,
Feb 25, 2022 Feb 25, 2022

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Not the replay. I am posting that i've been scamed by adobe acrobat everywhere I can. If I find a discussion or forum about Adobe Acrobat, I will post about the time they scamed me...

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Community Beginner ,
Nov 03, 2019 Nov 03, 2019

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THEY TRYING TO SCAM EVERYONE! 
TAKE MY ACCOUNT OFF!! I WILL CONTINUE TO LET EVERYONE KNOW, SO I WOULDNTTEY TO DELETE THESE MESSAGES EVERYONE WILL KNOW! I have 500k followers KEEP PLAYING WITH ME ILL HAVE EVERYONE ON THERE REALYING THE MESSAGE! 

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New Here ,
Mar 13, 2020 Mar 13, 2020

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Hello my name is Sandra Lennon. I checked my bank account and I see withdrawal from your company. Please correct this problem and put the funds back into my account. If this account is still opened, please close th account.

Thank you

Sandra Lennon 

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Adobe Community Professional ,
Mar 15, 2020 Mar 15, 2020

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This is a user-to-user forum. You can contact Adobe Customer Care through here: https://helpx.adobe.com/contact.html

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Community Beginner ,
Jul 17, 2020 Jul 17, 2020

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I too have been charged for a software I'm not using (no trial either) but the above contact link leads to a multiple choice page that does not provide for any answers or ways to get the problem corrected. Anyone know where to go to fix this without multiple calls to the credit card company or small claims court ? 

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Adobe Community Professional ,
Jul 17, 2020 Jul 17, 2020

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What software is that, exactly? If you think someone stole your CC and is using it to make charges then you should contact your bank and/or CC company.

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New Here ,
Dec 06, 2021 Dec 06, 2021

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I called my bank and had them stop all payments.

 

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New Here ,
Jul 19, 2020 Jul 19, 2020

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I also was charged 70 dollars Canadian i tried the 30  day so called free trial if I wanted to keep using the it I would then pay on the 27th of the month i decided it was not what i needed yet i was charged 47 dollars canadian for canceling and another 23.52 yet no charged should even of accured untill the 27th of this month. I will make sure I NEVER use any product related to adobe again. I see this as stealing taking money for canceling on a free trial just wow.Also please delete my account as you leave no option to remove my CC information any firther charges i will be disputing with my CC company shame on you adobe.

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New Here ,
Aug 06, 2020 Aug 06, 2020

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Hello. I received a $14.95 charge to my card. I do not recognize this charge. Can you give me an explanation??

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Community Beginner ,
Aug 21, 2020 Aug 21, 2020

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I can no longer do business with Adobe. After my free trial I was billed without my knowledge. I paid for two months and finally realized what was happening when I noticed the charges on my bank account. I rarely use adobe, so I decided to cancel. Then they decide to slap me with a cancellation fee that was double the monthly subscription!!! I do not recommend this product at all!

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New Here ,
Sep 01, 2020 Sep 01, 2020

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Hey WTF is going on here?! Why is Adobe charging everyone for random ass subscriptions? I just noticed in my bank account that your are billing me for $14.99 for "Adobe AcroPro" Which I have never used and never signed up for, and you have been charging me for 12 months! Under my current plans and under transaction history NONE of these charges show up. I would like this resolved ASAP.

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LEGEND ,
Sep 02, 2020 Sep 02, 2020

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If you think someone has stolen your credit card details to take out a subscription, contact your card company urgently. This happens a lot: it's a popular target for criminals, who often sell on the "cheap subscription" which lasts until someone checks their credit card statement.

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New Here ,
Sep 02, 2020 Sep 02, 2020

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I need a list of the checks we were charged for so i can attach it to the
other paperwork.

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New Here ,
Sep 02, 2020 Sep 02, 2020

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I was able to get ahold of customer service chat and they were actually very friendly and quick to help out. They claimed they stopped the subscription effective immediately. So we will have to see come next month if I am still getting charged. I took a screen shot of the chat though for records.

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New Here ,
Jan 05, 2021 Jan 05, 2021

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Hello, I also meet this problem too. Would you mind tell how to connect to Adobe customer service? I can not find them on the Adobe website.

 

Thank you

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Adobe Community Professional ,
Jan 05, 2021 Jan 05, 2021

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New Here ,
Jan 06, 2021 Jan 06, 2021

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Hello, thank you to give me this link. But when I open it, I did not find real help from a real person. Would you mind tell me how did you do on this website. If you are willing, you can reply to me by sending an e-mail to [PII removed by moderator] Thank you.

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LEGEND ,
Jan 06, 2021 Jan 06, 2021

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ZHAOZH, you MUST NOT post your email address. Adobe WILL NOT email you. But you may get replies from liars, scammers and criminals. Do not respond. You must use the info in the contact page.

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Adobe Community Professional ,
Jan 06, 2021 Jan 06, 2021

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New Here ,
Jan 07, 2021 Jan 07, 2021

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I will try to call them. Thank you.

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New Here ,
Jan 07, 2021 Jan 07, 2021

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Thank you. I will be more careful. But i still do not know how to do on that page. I felt anxiety.

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