Unprofessional staff

[Harpreet27908170uiyw]

They are totally scam. They offer you a free trail to get you banking information then they get you stuck with them for a year . If you wanna cancel your plan because of something they never understand and charge you a cancellation fee. I was talking to one of their so called virtual assistant she left the conversation without helping me . Really unprofessional staff they have. Never ever buy acrobat plans.

[kglad]

many people just want to vent, but do you want help with this?

<moved from acrobat>

[Test Screen Name]

A "virtual assistant" is not staff. It's not even a person. 

[John T Smith]

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-You also need to know that a subscription renews AUTOMATICALLY if you do not cancel during your 12th month
-see the Nancy O'Shea message dated 8-11-2022 (with a yellow highlited picture) in this message
-https://community.adobe.com/t5/account-payment-plan-discussions/adobe-hidden-contract-is-disgusting/td-p/13129213

[NewMediaLab]

Adobe didn't ask for my card again, and did the same thing to me with adobe stock.

[kglad]

@NewMediaLab 

do you have a question or problem you would like help with?

[ProDesignTools]

Adobe's Annual plans (and Student plans) are for a 12-month commitment. They also offer Monthly (month-to-month) plans with no commitment, if that works better for you. You decide at the time you sign up for the free trial.

Here's a guide explaining the process which should help you find the best solution, and possibly save some time or money:

What You Should Know Before Canceling Your Adobe Subscription

Outside of that, we cannot really help further here, as this is primarily a user-to-user forum – so your best bet would be to contact Adobe Customer Care directly.

[Nancy OShea]

Untrue. 

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.  Click on Manage Plans > Cancel.
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

[Michelle27924974ut5k]

Response from @ProDesignTools on this thread.....I've put at the bottom of this message, because I can't reply to it. As stated, there is an option for a monthly no commitment plan. I have a monthly subscription @ $28.99 and I have to pay a $115 cancellation fee. This is not a no commitment monthly plan. Hidden fees and hard to understand, confusing wording is a good reason or people to go to their State Consumer Ombudsman and complain about unfair terms. 

Adobe's Annual plans (and Student plans) are for a 12-month commitment. They also offer Monthly (month-to-month) plans with no commitment, if that works better for you. You decide at the time you sign up for the free trial.

Here's a guide explaining the process which should help you find the best solution, and possibly save some time or money:

What You Should Know Before Canceling Your Adobe Subscription

Outside of that, we cannot really help further here, as this is primarily a user-to-user forum – so your best bet would be to contact Adobe Customer Care directly.

[ProDesignTools]

Hi Michelle,

Are you a student? The Student & Teacher Edition (and Photography plan) are the only cases where there isn't a Monthly option, because they're so heavily discounted.

But for everything else, there is indeed a Monthly (month-to-month) option for every plan.

See the article posted previously for what to know before cancelling.