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Upgrade to Creative Cloud not updating

New Here ,
Oct 20, 2025 Oct 20, 2025

I just upgrade my plan from Indesign to Creative Cloud pro, it processed through my paypal and I can see it updated on my online account when I log in but Creative Cloud desktop won't update and I can't access any of the apps to download. It keeps saying I need to upgrade still and I got the receipt of payment and invoice number for it all.

 

I need to access these apps asap so can someone tell me what is going on.

TOPICS
Billing
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New Here ,
Oct 20, 2025 Oct 20, 2025

Also to add I have signed out and signed back in, I have done all the recommended steps in help. Can someone look into my account and tell me why

 

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Community Expert ,
Oct 20, 2025 Oct 20, 2025

update your cc desktop app

sign out and then back in to your cc desktop app 

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New Here ,
Oct 20, 2025 Oct 20, 2025

Done all of that still no luck

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Community Expert ,
Oct 20, 2025 Oct 20, 2025

retry in 24 hours.  there may still be lingering aws outage effects 

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New Here ,
Oct 20, 2025 Oct 20, 2025

They've taken my payment its just frustrating I can't get in contact with anyone directly to see if this is why or if something is wrong with my account. I desperately need to use it

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Community Expert ,
Oct 20, 2025 Oct 20, 2025
LATEST

you can watch https://status.adobe.com/

 

but retrying periodically is wiser

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