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Participant
January 25, 2024
Question

Urgent Refund Request - Cancellation within Trial Period

  • January 25, 2024
  • 2 replies
  • 198 views

Hi! 

I hope this message finds you well. I recently canceled my subscription within the 7-day trial period, as evidenced by the attached receipts. However, I was billed $36.21 at the end of the month. I kindly request a prompt refund for the erroneous charge.

Thank you for your immediate attention to this matter.

Best regards,
Edwin

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
January 25, 2024

@Edwin35028156l2yg 

 

check your account to see if the refund is pending, https://account.adobe.com

 

if it's not, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Community Manager
January 25, 2024

Hi Edwin,

We appreciate you contacting us. We checked your account info and confirm that you cancelled the subscription trial on day7. Please wait for the refund for 5-7 business days. You are eligible for complete refund until 14ays of subscription cancellation.

Let us know if you have any questions.

Regards,

Shivangi