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Urgent Refund Request - Cancellation within Trial Period

New Here ,
Jan 25, 2024 Jan 25, 2024

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Hi! 

I hope this message finds you well. I recently canceled my subscription within the 7-day trial period, as evidenced by the attached receipts. However, I was billed $36.21 at the end of the month. I kindly request a prompt refund for the erroneous charge.

Thank you for your immediate attention to this matter.

Best regards,
Edwin

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Adobe Employee ,
Jan 25, 2024 Jan 25, 2024

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Hi Edwin,

We appreciate you contacting us. We checked your account info and confirm that you cancelled the subscription trial on day7. Please wait for the refund for 5-7 business days. You are eligible for complete refund until 14ays of subscription cancellation.

Let us know if you have any questions.

Regards,

Shivangi

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Community Expert ,
Jan 25, 2024 Jan 25, 2024

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LATEST

@Edwin35028156l2yg 

 

check your account to see if the refund is pending, https://account.adobe.com

 

if it's not, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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